Unified Communication Engineer

Applied Materials is a global leader in materials engineering solutions for chip and advanced display production. We are seeking a Unified Communications Engineer to join our IT team in Singapore. This role involves managing and supporting Microsoft Teams, voice infrastructure, and meeting room environments. The ideal candidate will be passionate about collaboration, communication, and innovation, ensuring our global communication ecosystem is reliable, modern, and forward-thinking. You will troubleshoot complex issues, implement new technologies, and collaborate with global teams to deliver cutting-edge meeting experiences.

Must Have

• Manage and support Microsoft Teams collaboration and voice platform (Teams Rooms, Teams Phone, voice integrations).
• Troubleshoot and maintain voice infrastructure (SIP, SBCs, gateways, QoS, and call flow analysis).
• Support Crestron, Logitech, and BYOD-based meeting room environments globally.
• Provide expert support across major platforms (Zoom, Webex, Google Meet).
• Own monitoring and alerting of UC environments using advanced monitoring tools.
• Evaluate and implement emerging technologies to improve UC experience and reliability.
• Develop documentation and training for IT and end users.
• Collaborate with vendors and global teams for rollout and issue resolution.
• 10+ years of experience in Unified Communications roles.
• Deep understanding of Microsoft Teams, Teams Rooms, and Teams Phone.
• Strong knowledge of SIP, SBCs, voice gateways, and enterprise voice design.
• Experience with meeting room AV solutions (Crestron, Logitech, USB-based & BYOD setups).
• Familiarity with UC monitoring tools and root cause analysis.
• Strong documentation, project, and communication skills.

Perks & Benefits

• Supportive work culture that encourages learning, development, and career growth.
• Programs and support for personal and professional growth.
• Health and wellbeing programs.
• Competitive and comprehensive total rewards program.
• Wellness benefits including Employee Assistance Program, meditation, family support resources, and travel insurance.
• Development & Training opportunities: free career development, mentoring programs, technical and professional courses.
• Applied Giving program: encourages employee donations and volunteering, with company matching contributions.

Job ID

R2515307

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

Singapore,SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Do you love technology and thrive in a fast-paced IT environment?

Are you passionate about the intersection of collaboration, communication, and innovation?

Do you find yourself constantly exploring the latest tools that make hybrid work smarter and more seamless?

If you’re energized by the idea of building cutting-edge meeting experiences, optimizing voice infrastructure, and proactively monitoring the tools that keep teams connected — we want you on our team.

We're looking for a Unified Communications Engineer who isn’t just technically skilled, but who brings curiosity, ownership, and a desire to shape the way people work. In this role, you'll be a key player in ensuring our global communication ecosystem is reliable, modern, and forward-thinking.

Key Responsibilities

• Requires specialized in depth knowledge and expertise in multiple UC technologies to provide innovative solutions, solve complex problems, and influence strategy and process. Interprets internal and external business requirements to recommend best practices. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.
• Technical SME for 2 or more disciplines/technologies and/or processes, Identify and execute continuous improvement projects for existing systems, Recommend architectural changes as perceived needs arise, Serve as single-technology workgroup lead for operational contractors
• Resolve more complex problem tickets, Identify and resolve problem level tickets, Respond and lead multiple system outages, Support cross functional initiatives as required
• Defines and develops IT project portfolio management compliance KPIs. Coordinates project portfolio reivews, resource planning, and vendor performance reviews.
• Conducts internal/external reviews and audits, collaborating on internal and external expectations. Coordinates resolutions of audit findings.
• Monitors and reports on core IT compliance processes, including project and program management methodology and documentation.
• Manages contingent workers for both project and support Services and project execution. Responsible for timely onboarding, offboarding and renewal of contingent workers and review and approval of contingent workers timesheets. Enforces adherence to compliance processes and procedures.

Functional Knowledge

• Manage and support Microsoft Teams collaboration and voice platform, including Teams Rooms, Teams Phone, and voice integrations
• Troubleshoot and maintain voice infrastructure, including SIP, SBCs, gateways, QoS, and call flow analysis
• Support Crestron, Logitech, and BYOD-based meeting room environments globally
• Provide expert support across major platforms (Zoom, Webex, Google Meet) to ensure compatibility and best practices
• Own monitoring and alerting of UC environments using advance monitoring tools and industry BKM's
• Evaluate and implement emerging technologies to improve UC experience and reliability
• Develop documentation and training for IT and end users
• Collaborate with vendors and global teams for rollout and issue resolution

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Job Requirements:

• Bachelor's degree in computer science, information systems, or related field
• 10+ years of experience in Unified Communications roles
• Deep understanding of Microsoft Teams, Teams Rooms, and Teams Phone
• Strong knowledge of SIP, SBCs, voice gateways, and enterprise voice design
• Experience with meeting room AV solutions (Crestron, Logitech, USB-based & BYOD setups)
• Familiarity with UC monitoring tools and root cause analysis
• Strong documentation, project, and communication skills

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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