Unified Communications Engineer

2 Months ago • 7 Years + • Software Development & Engineering

Job Summary

Job Description

The Unified Communications Engineer will be responsible for growing, monitoring, and managing the global voice and video infrastructure. This role involves delivering smart solutions in a fast-paced environment, including end-user setup, asset management, and all infrastructure related to collaboration and telephony. The engineer will be an expert at multitasking, monitoring alarms, and managing project-related tasks, while also serving as an escalation point for users and other technology groups. Daily interaction with IT Operations, Cybersecurity, and Networking teams will be required to provide capacity planning, develop standards, and improve documentation.
Must have:
  • 7+ years of experience with Cisco UC and Collaboration Product Suite.
  • Excellent knowledge of SIP and PSTN SIP trunking.
  • Experience with modern voice recording and messaging archiving products.
  • Working knowledge of Cisco APIs and creating API automations.
  • Experience upgrading and maintaining Cisco UC products.
  • Experience integrating cloud-based conferencing technologies.
Good to have:
  • Fluency in Mandarin is preferred.

Job Details

About the Position

We are looking for a Unified Communications Engineer to help grow, monitor and manage our global voice and video infrastructure. This role sits within our larger IT group and will require you to deliver smart solutions in a fast-paced environment without disrupting the daily workflow.

The Unified Communications team is responsible for end-user setup (devices and profiles), asset management and all infrastructure related to collaboration and telephony. Our projects include improving tooling and monitoring, refreshing hardware for meeting rooms and executing software and hardware configuration changes globally, while minimising downtime for various collaboration services. 

Our UC Engineers are experts at multitasking, monitoring alarms generated by our voice and video systems and juggling project-related tasks, all while serving as an escalation point for users and other technology groups. You’ll interface daily with different tech teams across the firm — IT Operations, Cybersecurity and Networking — to provide capacity planning, develop standards and best practices and improve documentation across our global UC infrastructure. 

The right candidate will be passionate about solving complex problems and supporting users with robust and flexible technical solutions. 

About You

  • Have 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment, including: 
    • Cisco Unified Communications Manager versions 12.5+
    • Cisco Meeting Server
    • Cisco Expressway
  • Have excellent knowledge of SIP, including implementing Session Border Controllers and PSTN SIP trunking
  • Understand UC compliance products, and have experience with modern voice recording platforms (Verint, Nice, Calabrio, etc.) and messaging archiving products (Movius, LeapXpert, Smarsh, etc.)
  • Have a working knowledge of Cisco APIs related to UC products, and experience with creating API automations using Python, PowerShell, etc. 
  • Experienced with upgrading and maintaining Cisco UC products, including supporting phones, softphones and video conferencing endpoints 
  • Experienced with integrating cloud-based conferencing technologies (Webex, Zoom, Teams, etc.) to on-premise infrastructure
  • Able to collect and interpret log files, collaborate with support partners to solve problems while maintaining system stability and properly manage expectations with colleagues and users
  • Familiar with the virtualisation of Cisco UC applications on enterprise-grade servers (HPE, Dell, Cisco, etc.) 
  • Have a strong understanding of current security standards and expectations, and the ability to troubleshoot and use creative thinking to resolve issues
  • Fluency in English is required; fluency in Mandarin is preferred

If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com

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Jane Street is a quantitative trading firm with offices in New York, London, Hong Kong, Singapore, and Amsterdam. We are always recruiting top candidates and we invest heavily in teaching and training. The environment at Jane Street is open, informal, intellectual, and fun. People grow into long careers here because there are always new and interesting problems to solve, systems to build, and theories to test.



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