US-Operations Lead

3 Months ago • All levels
Operations

Job Description

As an Operations Lead at Apple Retail, you will be integral to supporting the Store Leadership team and facilitating meaningful experiences for customers and team members. You will inform and energize teams to achieve operational excellence, ensuring they have the support, tools, and resources needed for exceptional customer interactions. Your role involves driving and maintaining operational readiness, supporting the leadership team in building and maintaining store team knowledge in inventory, presentation, and preservation standards. You will use effective communication to ensure operational goals are met, creating a unique customer experience. Responsibilities include ensuring compliance with Apple values and policies, managing preservation work orders and supply budgets, maintaining health and safety standards, coordinating store technology, and aligning teams with performance goals. You will also handle customer feedback, operational needs like opening/closing procedures, and contribute to an inclusive environment.
Good To Have:
  • Motivate others through open dialog, collaboration, and recognition.
  • Resolve conflict productively.
  • Work in a fast-paced environment and make timely decisions.
  • Demonstrate attention to detail and organization.
  • Work autonomously and take initiative.
  • Basic understanding of business productivity software.
Must Have:
  • Available to work flexible schedules including nights, weekends, and holidays.
  • Able to lift and carry product within the store.
  • Experience in retail or sales.
  • Experience mentoring or leading others.

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US-Operations Lead

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