Vendor Operations Manager
Job Summary
Job Description
- 7+ years experience in operations/business management and vendor management
- Experience using analytics and project management tools
- Experience in consulting or developing executive-level strategies
- Accountable for flawless operations and vendor performance
- Lead regular business reviews with stakeholders
- Program management experience on cross-functional projects
- Experience managing ambiguity in fast-paced environments
- Excellent problem-solving, investigative, modeling, and presentation skills
- Bonus
- Equity
- Benefits
5 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience using analytics or applying project management tools to address business issues (e.g., data analytics, GoogleSQL, scripts/workflows, data modeling, Google portfolio).
- 7 years of experience in operations or business management, and vendor management.
- Experience in consulting or developing and communicating strategy at executive level for decision making with clear recommendations using fact/data based approach.
Preferred qualifications:
- Experience in program management on cross-functional projects.
- Experience in managing with ambiguity, achieving results in a fast-paced environment and continually adapting to changing business needs.
- Excellent problem-solving, investigative, modeling and presentation skills.
- Excellent written and verbal communication skills, with the ability to communicate effectively with multiple levels including executive leadership team, peers and managers.
About the job
The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share. YouTube Trust and Safety (T&S) is dedicated to ensuring that YouTube is a place for users, viewers, and creators around the world to create and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
In this role, you will manage critical workflows operated by vendors across the globe to help realize the next level of performance for YouTube content operations. You will manage sections of the long-term global operational strategy and support model, including extended workforce decisions, agreements, vendor selection and continuous improvements of business processes. You will be accountable for vendor performance for which includes, but not limited to overseeing staffing, Service Level Agreement (SLA) adherence, quality performance and other operations metrics. You will develop and manage key strategic projects related to global vendor operations. You will also be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube’s community guidelines.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $132,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Be accountable for flawless operations and managing overall vendor performance across workflows. Lead and deliver regular business reviews with key stakeholders and vendor relationship management activities.
- Develop and maintain the overall regional workflow strategy. Identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures.
- Partner with cross-functional teams locally and globally to drive continuous vertical and horizontal improvements at scale.
- Structure and execute operational and strategic initiatives for YouTube T&S vendor operations by developing plans, gathering/synthesizing relevant data, leading analyses and developing compelling, insightful recommendations.
- Synthesize analysis to deliver actionable, insightful, data-driven recommendations (e.g., cost-benefit, risk-coverage-quality, impact analysis).
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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