VIP Account Manager Intern

• Focusing on driving player engagement, retention, and monetization.
• Managing and retaining VIP players by maintaining close relationships through social media and in-game chat, while providing premium service with exclusive bonuses, private events, and personalized promotions.
• Optimizing monetization by closely monitoring VIP activity to anticipate their needs, identify churn risks, and implement effective retention strategies.
• Analyzing and reporting VIP player KPIs, tracking spending and engagement, and providing regular reports on performance and campaign impact.
• Engaging with VIPs across multiple platforms, including: Facebook, Instagram, TikTok, E-mail, Intercom (our in-game chatbot)
• Enhancing the player experience by serving as the direct contact for VIP requests, personalizing interactions with tailored gifts, and sharing feedback with the product team to improve the game experience.
• Working closely with multiple teams (LiveOps Team, CRM & Operations Team, Product Team & Marketing/Growth Team)

Profile

• Final-year student from a Top 10 Business School, seeking an internship
• Fluent in French and English
• Interested about mobile gaming and player engagement
• Strong interest in social media platforms, social listening tools and emerging digital trends
• Deep understanding of the current media landscape and marketing trends
• Exceptional communication with outstanding editorial writing abilities
• Strong critical thinking and problem-solving skills
• Proactive, detail-oriented and organized
• Collaborative team player with a results-driven mindset