Workplace Experience Manager

The Workplace Experience Manager, reporting to the CPO, is responsible for ensuring all studio workplaces support employee wellness. This role involves developing policies, implementing strategies, managing departmental budgets, and leading projects to enhance physical workplaces and experience programs. The manager oversees the Workplace Experience team in Canada and the US, operating as a full-time, on-site position based 5 days a week at the Downtown Vancouver studio.

Must Have

• Develop, lead, and implement a global facilities strategy
• Act as a partner to business leaders, finance, People Team, and IT
• Establish professional etiquette to enhance employee experience
• Participate in meetings to gather employee feedback
• Collaborate on guidelines, tools, policies for in-office/hybrid work
• Oversee and lead facilities development project plans
• Develop policies and processes for workspace design and technology integration
• Create and manage reporting for leadership, studio heads, and finance
• Develop and cultivate relationships with landlords, property management, and vendors
• Support office renovations and new office build-outs
• Create a consistent workplace experience across all studios globally
• Troubleshoot technical problems and escalate IT issues
• Assist with deployment and management of IT assets
• Install, configure, and maintain computer workstations, peripherals, and software
• Manage the Workplace Experience portfolio across US & Canada

Perks & Benefits

• Extended Health Coverage (health, dental, life, disability, paramedical services)
• DEIB Benefits (gender-affirming care, fertility care, hormonal treatments)
• Flexible Spending Accounts (group RRSP/TFSA, Health Spending account, Personal Spending Account)
• RRSP Matching
• Paid Parental Leave
• Flexible Paid Time Off
• Paid Time Off for Volunteering
• Sick Leave
• Holiday Closures
• Employee and Family Assistance Program (crisis management, mental health, financial well-being)
• Telus Virtual Health (remote healthcare access)
• Learning and Growth (lunch & learns, education stipend)
• Pay Transparency
• Cool Office Spaces (San Francisco, Los Angeles, Vancouver, Montreal, Prince Edward Island, Seoul)
• Dedicated Paid Day Off for Volunteering

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…

Reporting to the CPO, the Workplace Experience Manager is responsible for ensuring the workplaces across various studios support the wellness of employees. They write policies, implement strategies, are responsible for departmental budgets and complete projects that enhance the physical workplace and workplace experience programs. This position manages the Workplace Experience team in Canada and the US.

This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.

In this role, you can expect to:

• Key Accountabilities

• Global Facilities Strategy:
• Develop, lead, and implement a global strategy for facilities that aligns with the organization's vision and goals.
• Identify risk areas and allocate appropriate resources to achieve expected goals.
• Execute the strategy while considering both global and local factors.
• Accountable for departmental budgets and planning.

• Cross-Functional Collaboration:
• Act as a true partner to local business leaders, finance, the People Team, IT, and other functional areas.
• Facilitate the planning and delivery of an integrated workplace experience across all touchpoints.

• Employee Experience Focus:
• Establish and extend professional etiquette that enhances the overall employee experience.
• Take responsibility for facility management elements that may influence employee satisfaction and well-being.

• Employee Events:
• Regularly participate in meetings with employees to gather feedback and insights.
• Play a role in staffing, recruitment, onboarding, and performance review processes throughout the year.

• In-Office/Hybrid Work Enablement:
• Collaborate with cross-functional teams to develop guidelines, tools, policies, and operational frameworks that support an in-office/hybrid work culture as per the direction suggested by the business.
• Ensure that facilities are equipped to accommodate flexible work arrangements.

• Facilities Development and Projects:
• Oversee and lead the review, analysis, and preparation of facilities development project plans, considering viability, budget, scope, schedule, and compliance.
• Guide the day-to-day delivery of development projects, including expansions, new building developments, and replacements, while managing multi-location facility budgets.

• Space Optimization and Stakeholder Alignment:
• Develop policies and processes that optimize workspace design, integrate technologies, and enhance the workplace experience.
• Align these policies and processes with a diverse group of stakeholders within the company.

• Reporting and Budget Oversight:
• Create and manage reporting for the leadership team, studio heads, and finance.
• Provide updates on project status, budget reporting, and cost-efficient facility improvements.

• Vendor and Partner Relations:
• Develop, cultivate, and own key relationships with landlords, property management companies, third-party service providers, and vendors.
• Ensure effective collaboration with external partners.

• Office Renovations and New Builds:
• Work with the CFO to support office renovations and new office build-outs.
• Take responsibility for the scope, schedule, budget, and overall success of space renovation projects as needed.

• Global Workplace Consistency:
• Create a consistent workplace experience across all studios globally while respecting local culture and preferences.
• Apply a hospitality mindset to enhance the employee experience and productivity.

• IT Help Desk Support:
• Troubleshoot technical problems and escalate complex issues to appropriate IT personnel.
• Assist with deployment and management of IT assets.
• Install, configure, and maintain computer workstations, peripherals, and software applications.

• Management:
• Manages the Workplace Experience portfolio across US & Canada.

To be successful in this role, your background includes:

• Post-Secondary education in related field.
• 5+ years experience in office and facilities management, including large office spaces and multiple office sites.
• Effective project management skills, knowledge and experience, including effective effort estimation, dependency mapping, schedules, risk management and tracking.
• Proven ability to develop effective office/facilities policies and processes, reconciling the needs of diverse staff and management requirements.
• Experience with event planning and management, supporting the delivery of events and programs that build and enhance company culture.
• Experience managing new space build-outs and existing space renovations.
• Experience working with a diverse group of stakeholders across an organization at various levels, including senior management.
• Excellent collaboration and problem-solving skills, focusing on proactively identifying potential issues before they become a problem.
• Effective communication and presentation skills, communicating plans, rationale and business results effectively.
• Previous experience successfully managing and coaching office managers and Facilities staff at multiple levels.
• Adapt by using technological solutions to reduce friction points and automate where necessary to create an on-demand, adaptive and inspiring workplace; make decisions and suggestions based on accurate data; know how to utilize valuable space.
• Experience effectively working across multiple and divergent cultures and possess a global mindset.
• Experience in managing multi-team locations and outsourced relationships.

Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people:

• Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
• DEIB Benefits: DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
• Flexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
• RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
• PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
• Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
• Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
• Learning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
• Pay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion.
• Cool spaces: Our offices are in San Francisco, Los Angeles, Vancouver, Montreal, Prince Edward Island, and Seoul. Whether it’s summers on the rooftop patio in Downtown Vancouver, watching the fireworks in Montreal’s South Shore, or trying local eats in Downtown Charlottetown - we want our people to feel like their time spent in office is worthwhile!
• Giving back: Kabammers have a dedicated paid day off every year to volunteer to a cause close to their hearts. Some teams even band together for group volunteer days off-site!

The typical hiring range listed above is specific to candidates located in Vancouver. The salary will be determined based on your knowledge, skills and competencies, and you’ll have room to grow after you join!

If you’re interested in the position but your expectations don’t fully align with the provided range, we still encourage you to apply! Considerations may be made based on your experience level.

Excited by this opportunity? Kabam is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn’t perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.

We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!

About Kabam

Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.

Kabam’s games, Marvel Contest of Champions

, Shop Titans

, and more have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year.

Founded in 2006, Kabam has studios and offices in Vancouver, Montreal and Charlottetown in Canada, Los Angeles and San Francisco in the United States, and in Seoul, South Korea. Kabam is a wholly-owned subsidiary of Netmarble Games.

_Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.