Axel Springer is a media and technology company. The company's mission is to empower free decisions for people around the world through independent journalism and innovative offerings. Axel Springer operates in more than 40 countries with a presence in all major digital markets and generated 3.8 billion euros in revenue in 2022. Axel Springer is the media and technology company.

Axel springer

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As a Customer Support Consultant, you will be responsible for providing fast and comprehensive ticket responses to VIP clients within the Global Live Support Team. You will work in sync with other Platform Services subteams and collaborate with network support functions to optimize content and tools for customers. Key tasks include managing requests from VIP customers, administering accounts under credit control supervision, assisting with program upsells, retention, and closures, and handling projects to update client content and internal tools. You will also stay informed about functionality upgrades and internal processes. The role requires excellent customer service, communication, time management, and organizational skills, along with a proactive and tenacious attitude. This is a fixed-term 12-month contract position.

Key/Account Manager

<p><strong>Purpose of Position</strong></p> <p>As Customer Support Consultant, you will ensure fast and comprehensive ticket response, deeply understanding VIP client’s needs and frustrations within the Global Live Support Team. The team works in sync with the other Platform Services subteams and collaborates with other network support functions to optimise the available content and tools for our customers. A fantastic opportunity to be part of a global, fast paced and dynamic team who are passionate to help progress the brands of the future!</p> <p><strong>Please note that this position is a fixed-term 12-month contract.</strong></p> <p>&nbsp;</p> <p><strong>Key Tasks</strong></p> <ul> <li>Managing requests from VIP Platform Services customers (including programmes managed by strategic agencies,&nbsp;<br>top performers or other customers we deem high potential), such as those relating to programme development or&nbsp;<br>management with the help of other support teams (finance, technical).</li> <li>Administering customers accounts under the credit control team's supervision and helping to resolve financial&nbsp;<br>issues.</li> <li>Assisting with the management of programme upsells, retention and closures.</li> <li>Handling projects to update the content available for the clients and internal tools to improve support and client&nbsp;<br>satisfaction, help with translation.</li> <li>Keeping constantly informed about the upgrades of functionalities and internal processes relating to the&nbsp;<br>management of customer requests. </li> </ul> <p>&nbsp;</p> <p><strong>Skills &amp; Expertise</strong></p> <ul> <li>Fluent in English and German (written and spoken), other language skills would be appreciated</li> <li>Excellent customer service skills</li> <li>Ability to see the bigger picture and identify areas of opportunity and risk</li> <li>Committed to growing the service division as quickly as possible, providing friendly and efficient support</li> <li>Seeks ownership and readily accepts accountability</li> <li>Excellent time management and organizational skills to maintain own workflow and meet deadlines</li> <li>Confident and excellent communicator with a keen attention to detail</li> <li>Fast learner and eager to deepen knowledge and understanding</li> <li>Numerate with a good level of knowledge of MS Office packages</li> <li>Enthusiastic, committed and an epic amount of tenacity!</li> </ul> <p><strong>Our Offer</strong></p> <ul> <li>Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.</li> <li>Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions</li> <li>Health &amp; Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. .</li> <li>Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.</li> <li>Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.</li> <li>Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.</li> <li>We are hiring in multiple countries, additional benefits in terms of health, well being, security and more will be discussed further upon first initial interview with the talent team.</li> </ul> <p>Established in 2000, Awin is proud of our dynamic, social and inclusive culture.</p> <p>Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.</p> <p>Diversity &amp; Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.</p> <p>Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.</p> <p>&nbsp;</p>

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Coupa is seeking a Senior Performance Engineer to join their team. This role is crucial for supporting Coupa's customer transaction workloads, directly impacting system performance, cost efficiency, competitive advantage, risk mitigation, and continuous improvement. The engineer will ensure applications and systems run optimally with fast response times, efficient resource usage, and high scalability. Responsibilities include analyzing and troubleshooting production performance issues, establishing performance benchmarks, designing and implementing test harnesses, and resolving complex configuration, infrastructure, networking, and application problems that affect performance or capacity. The role involves collaborating with Product Management, Development Engineering, and Cloud Infrastructure teams to optimize application and infrastructure scaling, provide technical assistance for system improvement, monitor production performance using automation and DevOps tools, and conduct proactive end-to-end cluster scalability and performance analysis. The engineer will also analyze root causes for latency, advocate for performance best practices, and continuously seek opportunities to improve the platform, processes, and business.

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<div>Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. 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Their work plays a key role in identifying and eliminating performance bottlenecks and inefficiencies, which helps avoid costly hardware upgrades and unnecessary software licensing. This not only leads to significant cost savings but also enhances the organization's ability to maximize return on investment (ROI) while delivering a seamless customer experience</span></div><div><br></div><div><b>What You'll Do:</b><ul><li><b>Production performance issue analysis and troubleshooting.</b></li><li>Establish performance benchmarks for the Coupa platform</li><li>Design, implement and maintain a performance certification test harness</li><li><b>Troubleshoot complex configuration, infrastructure, networking, and application problems that could impact the performance or capacity of the product.</b></li><li>Collaborate with Product Management, Development Engineering, and Cloud Infrastructure teams to find the optimal way to scale applications and the infrastructure.</li><li>Provide technical assistance to improve system performance, capacity, reliability, and scalability.</li><li>Monitor and manage production performance using automation and modern DevOps tools.</li><li>Proactive end-to-end cluster scalability, performance, and exceptions analysis.</li><li>Analyze root cause for latency in individual components and across the system.</li><li>Continually look for opportunities to improve our platform, process, and business.</li><li>Be an evangelist for performance best practices and tools</li></ul></div><div><br></div><div><b>What You Will Bring to Coupa:</b><ul><li>At least 8 years of experience in<b> Performance Analysis and troubleshooting of production systems</b></li><li>Domain expert on public cloud, distributed system, micro services architecture and capacity planning</li><li>Experienced in <b>Performance engineering design, implementing, and automating benchmarks</b></li><li>Proven experience in <b>performance, scalability analysis and optimizations&nbsp;&nbsp;</b></li><li>Demonstrated knowledge of systems software and understand the impact of locking, caching and I/O on software performance</li><li><b>Proven Performance tuning experience for infrastructure, platforms, and application</b></li><li>Proven track record in bringing clarity to ambiguous situations. Ability to facilitate and arbitrate technical discussions, and to make challenging calls or recommendations; Work well in a distributed team environment.</li><li><b>Experienced in distributed tracing tools/APM such as NewRelic, Grafana, Kibana to collect traces, metrics, and logs and create meaningful dashboards and alerts.</b>&nbsp;</li><li><b>Experience in gatling, AWS, AZURE, ruby/java, MySql, Lunix, microservices etc.</b></li><li>BS or MS degree in Computer Science, Engineering, or a related technical discipline, or equivalent experience</li></ul></div><div><br></div><div>Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.&nbsp;</div><div><br></div><div>Please be advised that inquiries or resumes from recruiters will not be accepted.</div><div><br></div><div>By submitting your application, you acknowledge that you have read <a href="https://www.coupa.com/privacy-policy"><u>Coupa’s Privacy Policy</u></a> and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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