<p>Let's grow together and unlock opportunities</p>

Growe

Onboarding Specialist

Financial Manager

Web/Graphic Designer Chile

Customer Support Representative

Middle PHP Developer

Primary KYC Specialist

SMM Manager

Business Data Analyst

Junior Risk Specialist

Growe seeks an Onboarding Specialist proficient in Spanish to manage pre-VIP customer relationships.  Responsibilities include personalized communication of exclusive offers, collaborating with internal teams (VIP CRM, BI, Customer Support) to improve strategies and resolve issues, implementing data-driven strategies for customer retention and VIP growth, monitoring customer activity and leveraging insights for informed decisions, and ensuring regulatory compliance.  Ideal candidates possess proven customer relationship experience, preferably in iGaming or sports betting, strong analytical skills, native Spanish and intermediate English proficiency, CRM/data analysis tool expertise, and a customer-centric mindset.  The role demands strong communication, collaboration, problem-solving, and adaptability within a fast-paced environment.

Customer Support Quality Specialist

<div class="job__description body"><div><h5><strong>Growe welcomes those who are excited to:</strong></h5>
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<p>Build and maintain strong relationships with pre-VIP customers, ensuring personalized and exceptional customer experiences in Spanish;</p>
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<p>Be the primary point of contact for pre-VIP customers, providing timely and effective communication about exclusive offers, events, and promotions;</p>
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<p>Collaborate with internal teams, including VIP CRM, BI, and Customer Support, to improve strategies and resolve customer issues efficiently;</p>
</li>
<li>
<p>Implement and execute data-driven strategies for customer retention and engagement, aiming to grow pre-VIP customers into VIP status;</p>
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<p>Monitor customer activity using provided tools and systems, analyze trends, and leverage insights to make informed, data-driven decisions;</p>
</li>
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<p>Ensure compliance with regulatory requirements and internal policies during all customer interactions.</p>
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</ul>
<h5><strong>We need your professional experience:</strong></h5>
<ul>
<li>
<p>Proven experience in customer relationship roles, preferably in the iGaming or Sports betting industry;</p>
</li>
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<p>Strong analytical mindset with the ability to interpret data and trends;</p>
</li>
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<p>Intermediate level of English (written and spoken) and native Spanish proficiency;</p>
</li>
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<p>Proficiency in CRM tools, communication software, and data analysis tools is a plus;</p>
</li>
<li>
<p>Understanding of iGaming KPI metrics and terminology.</p>
</li>
</ul>
<h5><strong>We appreciate if you have those personal features:</strong></h5>
<ul>
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<p>Outgoing personality with strong organizational skills;</p>
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<p>Ability to work collaboratively across departments and adapt to changing priorities;</p>
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<p>Problem-solving mindset with attention to detail;</p>
</li>
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<p>Excellent communication, interpersonal, and negotiation skills;</p>
</li>
<li>
<p>Customer-centric mindset with the ability to handle multiple tasks in a fast-paced environment.</p>
</li>
</ul>
<h5><strong>We are seeking those who align with our core values:</strong></h5>
<ul>
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<p>GROWE TOGETHER: We believe in the power of teamwork and collaboration to achieve shared goals;</p>
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<p>DRIVE RESULT OVER PROCESS: We focus on clear, measurable objectives and strategic success;</p>
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<p>BE READY FOR CHANGE: We embrace challenges and adapt quickly to stay ahead.</p>
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</ul></div></div>