Job Description
Growe is seeking a Payments Monitoring Lead to oversee real-time payment traffic, manage emergency alerts, and reroute transactions efficiently. This role involves escalating issues to providers, documenting changes, and ensuring cashier setup quality. The Lead will also manage a team of Payment Monitoring Specialists, handling performance and scheduling. Candidates need 4+ years of experience in Fintech or E-commerce, strong understanding of online payments, and advanced Excel skills.
Good To Have:
- Experience in work with Grafana, Tableau.
- Attention to details.
- Persistence, resourcefulness.
- Multitasking, quick task execution.
- High level of communication skills.
- Good team player skills.
Must Have:
- Monitor payment traffic in real time, handling emergency alerts.
- Reroute traffic fast and accurately according to instructions and the current state of payment providers.
- Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve issues.
- Document changes on the payment provider's side and internal distribution (cashier including buttons order, providers distribution, on/off, payment flows, etc.).
- Dive deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc.
- Announce critical changes in payment flow, closed shift report.
- Control the quality of cashier setup across regions.
- Manage 3 or more Payment Monitoring Specialists at a time, handling their performance reviews, shift timetables, days off and annual leave approval.
- 4+ years of experience at the same position or in Fintech, E-commerce, or PSP.
- Advanced Excel and other MS Office software user.
- Good understanding of online payments technical integrations, funnels, flows.
- Experience in written and oral communication with foreign customers or partners.
- Good understanding of payment and transactional systems and services.
- English at upper intermediate level (written, spoken).
- Ability to make decisions on payment distribution, disabling/enabling methods independently.
##### Growe welcomes those who are excited to:
- Monitor payment traffic in real time, handling emergency alerts;
- Reroute traffic fast and accurately according to instructions and the current state of payment providers;
- Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve issues;
- Document changes on the payment provider's side and internal distribution (cashier including buttons order, providers distribution, on/off, payment flows, etc.);
- Dive deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc;
- Announce critical changes in payment flow, closed shift report;
- Control the quality of cashier setup across regions;
- Manage 3 or more Payment Monitoring Specialists at a time, handling their performance reviews, shift timetables, days off and annual leave approval.
##### We need your professional experience:
- 4+ years of experience at the same position or in Fintech, E-commerce, or PSP;
- Advanced Excel and other MS Office software user;
- Good understanding of online payments technical integrations, funnels, flows;
- Experience in written and oral communication with foreign customers or partners;
- Good understanding of payment and transactional systems and services;
- Experience in work with Grafana, Tableau is a plus;
- English at upper intermediate level (written, spoken);
- Ability to make decisions on payment distribution, disabling/enabling methods independently.
##### We appreciate if you have those personal features:
- Attention to details;
- Persistence, resourcefulness;
- Multitasking, quick task execution;
- High level of communication skills;
- Good team player skills.
##### We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
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