Payments Monitoring Lead

Growe is seeking a Payments Monitoring Lead to oversee real-time payment traffic, manage emergency alerts, and reroute transactions efficiently. This role involves escalating issues to providers, documenting changes, and ensuring cashier setup quality. The Lead will also manage a team of Payment Monitoring Specialists, handling performance and scheduling. Candidates need 4+ years of experience in Fintech or E-commerce, strong understanding of online payments, and advanced Excel skills.

Must Have

• Monitor payment traffic in real time, handling emergency alerts.
• Reroute traffic fast and accurately according to instructions and the current state of payment providers.
• Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve issues.
• Document changes on the payment provider's side and internal distribution (cashier including buttons order, providers distribution, on/off, payment flows, etc.).
• Dive deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc.
• Announce critical changes in payment flow, closed shift report.
• Control the quality of cashier setup across regions.
• Manage 3 or more Payment Monitoring Specialists at a time, handling their performance reviews, shift timetables, days off and annual leave approval.
• 4+ years of experience at the same position or in Fintech, E-commerce, or PSP.
• Advanced Excel and other MS Office software user.
• Good understanding of online payments technical integrations, funnels, flows.
• Experience in written and oral communication with foreign customers or partners.
• Good understanding of payment and transactional systems and services.
• English at upper intermediate level (written, spoken).
• Ability to make decisions on payment distribution, disabling/enabling methods independently.

Good to Have

• Experience in work with Grafana, Tableau.
• Attention to details.
• Persistence, resourcefulness.
• Multitasking, quick task execution.
• High level of communication skills.
• Good team player skills.

##### Growe welcomes those who are excited to:

• Monitor payment traffic in real time, handling emergency alerts;
• Reroute traffic fast and accurately according to instructions and the current state of payment providers;
• Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve issues;
• Document changes on the payment provider's side and internal distribution (cashier including buttons order, providers distribution, on/off, payment flows, etc.);
• Dive deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc;
• Announce critical changes in payment flow, closed shift report;
• Control the quality of cashier setup across regions;
• Manage 3 or more Payment Monitoring Specialists at a time, handling their performance reviews, shift timetables, days off and annual leave approval.

##### We need your professional experience:

• 4+ years of experience at the same position or in Fintech, E-commerce, or PSP;
• Advanced Excel and other MS Office software user;
• Good understanding of online payments technical integrations, funnels, flows;
• Experience in written and oral communication with foreign customers or partners;
• Good understanding of payment and transactional systems and services;
• Experience in work with Grafana, Tableau is a plus;
• English at upper intermediate level (written, spoken);
• Ability to make decisions on payment distribution, disabling/enabling methods independently.

##### We appreciate if you have those personal features:

• Attention to details;
• Persistence, resourcefulness;
• Multitasking, quick task execution;
• High level of communication skills;
• Good team player skills.

##### We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.