VIP Account Manager

Growe is seeking a VIP Account Manager to build strong relationships with high-value customers, understand their needs, and offer personalized services. The role involves serving as the primary contact, ensuring timely communication, and implementing data-driven strategies for retention. The manager will address customer issues, monitor VIP activity, collaborate with internal teams, ensure regulatory compliance, and track KPIs to enhance customer experience and brand loyalty.

Must Have

• Focus on building strong relationships with high-value customers
• Serve as the primary contact for VIP customers
• Implement data-driven strategies to retain VIP customers
• Accurately and effectively address customer issues
• Use tools to monitor VIP activity, analyze trends
• Work with various internal teams (VIP CRM, BI, Customer Support)
• Ensure all interactions with VIP customers comply with gaming regulations and company policies
• Track and maintain KPIs on a monthly and quarterly basis
• 1+ years of experience in Account Management, Customer Relationship roles

Good to Have

• Strong understanding of the iGaming and Sports betting market
• Proficiency in using customer relationship management (CRM) software, communication software and other related tools
• Regulatory compliance knowledge
• Excellent negotiation skills
• Customer-centric mindset
• Ability to work flexible hours, to accommodate VIP customers
• Ability to travel to VIP events if required

##### Growe welcomes those who are excited to:

• Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;
• Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;
• Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;
• Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;
• Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;
• Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;
• Ensure all interactions with VIP customers comply with gaming regulations and company policies;
• Track and maintain KPIs on a monthly and quarterly basis to ensure consistent personal and departmental performance.

##### We need your professional experience:

• 1 + years of experience in Account Management, Customer Relationship roles, preferably in the iGaming industry;
• Strong understanding of the iGaming and Sports betting market, would be preferred but not required;
• Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus;
• Regulatory compliance knowledge would be a plus as we work with sensitive information.

##### We appreciate if you have those personal features:

• Excellent negotiation skills;
• Customer-centric mindset;
• Ability to work flexible hours, to accommodate VIP customers and travel to VIP events if required.

##### We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.