VIP Account Manager

Growe welcomes those who are excited to:

• Manage and build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;
• Act as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;
• Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;
• Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;
• Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;
• Collaborate with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;
• Ensure all interactions with VIP customers comply with gaming regulations and company policies;
• Track and maintain KPIs monthly and quarterly to ensure consistent personal and departmental performance.

We need your professional experience:

• Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred;
• Understanding of iGaming Industry KPI metrics and terminology;
• Analytical mindset with the ability to interpret data and trends;
• Mandatory native English speaker;
• Proficiency in using customer relationship management (CRM) software, communication software and other related tools;
• Regulatory compliance knowledge would be a plus as we work with sensitive information;
• Ability to work flexible hours to accommodate VIP customers.

We appreciate if you have those personal features:

• Excellent negotiation skills;
• Excellent communication and interpersonal skills;
• Customer-centric mindset.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.