VIP Account Manager

1 Month ago • All levels

Account Management

Job Description

Growe is seeking a VIP Account Manager to build and maintain strong relationships with high-value customers across Europe. The role involves understanding customer needs, providing personalized services, and implementing data-driven strategies to enhance loyalty. Responsibilities include acting as the primary contact, addressing issues, monitoring VIP activity, and collaborating with internal teams to align strategies and ensure regulatory compliance.

Good To Have:

Excellent negotiation skills.
Excellent communication and interpersonal skills.
Customer-centric mindset.
Regulatory compliance knowledge.

Must Have:

Manage and build strong relationships with high-value customers.
Act as the primary contact for VIP customers, ensuring timely and effective communication.
Implement data-driven strategies to retain VIP customers and enhance their experience.
Accurately and effectively address customer issues, collaborating with internal departments.
Use tools to monitor VIP activity, analyze trends, and identify opportunities.
Collaborate with various internal teams (VIP CRM, BI, Customer Support).
Ensure all interactions with VIP customers comply with gaming regulations and company policies.
Track and maintain KPIs monthly and quarterly.
Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry.
Ability to work flexible hours to accommodate VIP customers.

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Growe welcomes those who are excited to:

Manage and build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;
Act as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;
Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;
Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;
Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;
Collaborate with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;
Ensure all interactions with VIP customers comply with gaming regulations and company policies;
Track and maintain KPIs monthly and quarterly to ensure consistent personal and departmental performance.

We need your professional experience:

Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred;
Understanding of iGaming Industry KPI metrics and terminology;
Analytical mindset with the ability to interpret data and trends;
Mandatory native English speaker;
Proficiency in using customer relationship management (CRM) software, communication software and other related tools;
Regulatory compliance knowledge would be a plus as we work with sensitive information;
Ability to work flexible hours to accommodate VIP customers.

We appreciate if you have those personal features:

Excellent negotiation skills;
Excellent communication and interpersonal skills;
Customer-centric mindset.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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