Billing Specialist

The Billing Specialist will be a key member of the Revenue and Billing function at Stord, focusing on complex invoice generation for fulfillment and parcel services. This role requires strong data analytics skills, particularly with Excel (VLOOKUP, Pivot Tables), to ensure accurate billing. The specialist will collaborate with various internal teams, manage customer relations for dispute resolution, document billing procedures, and provide KPI reporting. Essential is an understanding of 3PL operations, WMS, and OMS, along with strong communication and organizational skills.

Must Have

• Prepare complex client invoices for fulfillment and parcel services
• Perform data analytics on large datasets using Excel (VLOOKUP, Pivot Tables)
• Collaborate with Sales, Customer Excellence, Operations, and Implementations teams
• Build strong relationships with customers to resolve disputes and facilitate timely payments
• Document and update billing procedures, recommending best practices
• Provide management with key performance indicators and data analysis on billing issues
• Assist with internal and external audit requests
• Strong understanding of 3PL operations and data flow between WMS and OMS
• Advanced proficiency in Microsoft Excel, including complex formulas
• Proven ability to perform data analytics for customer invoices and issue identification
• Strong communication skills, time management, and ability to work independently
• Self-motivated, organized, strategic thinker with keen attention to detail

Good to Have

• Bachelor’s degree in business or data analytics
• 5 years experience in omnichannel, supply chain, parcel, or logistics-related industry
• Direct experience working with 3PL billing and processes
• Experience with Freshdesk, Salesforce, NetSuite

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

This position will participate in the Revenue and Billing function, working closely with other business teams, including Operations, Customer Excellence, and Implementations. It will require regular interaction with key members of Stord's leadership team. An independent working style with an ability to work in a dynamic environment is a crucial necessity for success in this position.

What you’ll do:

• Complex Invoice Generation & Data Analytics: You will handle the preparation of complex client invoices for both fulfillment services and parcel. This will require you to perform data analytics on large datasets, applying expertise in Excel, including VLOOKUP and Pivot Tables, to ensure accurate and detailed billing.
• Interdepartmental Collaboration: Collaborate with Sales, Customer Excellence, Operations, and Implementations teams when new customers are onboarded, to understand customer workflows and how they relate to rate cards.
• Customer Relations: Building strong relationships with customers to resolve disputes in order to facilitate timely payments.
• Process Documentation and Best Practices: Regularly document and update billing procedures, while recommending and implementing best practices to improve efficiency and leverage data management tools.
• KPI Reporting & Analysis: Provide management with key performance indicators. Leverage data analysis to offer deep visibility into critical billing issues, revenue trends, and operational variances.
• Audit Support: Assist with requests related to internal and external audits.

What you’ll need:

• WMS/OMS Experience: A strong understanding of 3PL (Third-Party Logistics) operations and data flow between WMS (Warehouse Management Systems) and OMS (Order Management Systems) is essential.
• Educational/Industry Background: A bachelor’s degree in business or data analytics or 5 years experience in omnichannel, supply chain, parcel, or logistics-related industry is preferred. Direct experience working with 3PL billing and processes is highly desirable.
• Technical Skills: Advanced proficiency in Microsoft Excel is essential, including mastery of functions like VLOOKUP, Pivot Tables, and complex formulas for data analysis. Experience with Freshdesk, Salesforce, NetSuite a plus.
• Analytical Skills: Proven ability to perform data analytics on copious amounts of data to prepare customer invoices, identify discrepancies, and investigate billing issues.
• Soft Skills: Demonstrate strong communication skills, fostering effective collaboration both within the team and other departments, time management, and ability to work independently in a fast-paced, dynamic environment are critical.
• Personal Attributes: A self-motivated, organized, strategic thinker with a keen attention to detail.