Team Member Credit & Collect

The Underwriting Coordinator manages the customer journey through commercial and consumer underwriting, acting consultatively with internal and external American Express customers. Responsibilities include guiding clients, obtaining financial information, communicating underwriting decisions, and resolving complex issues with accuracy and thoroughness. The role requires strong communication skills and the ability to work in a cohesive team environment.

Must Have

• Manage customer journey through underwriting
• Consult with internal and external customers
• Guide customers, obtain financial information
• Communicate underwriting decisions, provide options
• Ensure accuracy and thoroughness in data collection
• Embed quality, regulatory requirements, compliance
• Resolve complex issues with sound judgment
• Strong communication skills for difficult messages
• Work in a cohesive team environment
• 1+ year work experience
• Highly consultative and self-motivated
• Navigate multiple systems, interact with customers
• Proficient in multitasking and managing work streams
• Intermediate MS Office suite user

Good to Have

• 2+ years customer service in financial/call center
• Strong will-to-win
• Ability to thrive in metric-oriented environment

Perks & Benefits

• Competitive base salaries
• Bonus incentives
• Financial well-being and retirement support
• Comprehensive medical, dental, vision, life, disability benefits
• Flexible working model (hybrid, onsite, virtual)
• Generous paid parental leave
• Free access to global on-site wellness centers
• Free and confidential counseling (Healthy Minds)
• Career development and training opportunities

Work Location Options:

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• The Underwriting Coordinator is responsible for effectively managing the customer journey through the commercial and consumer underwriting process.
• Act in a consultative manner with internal and external American Express customers to guide the customer through the underwriting process and obtain the necessary financial information
• Responsible for communicating the outcome of the underwriting decision and providing options to the client as needed
• Demonstrate high level of accuracy and thoroughness in collecting information and the financial documents for the Underwriting process
• Ensure quality, regulatory requirements and compliance is embedded in all processes
• Shift timings - Rotational shifts ( US Shift Window)
• Exercise sound judgment and resolve complex issues for our customers in an ambiguous environment
• Strong communication skills are necessary to be able to deliver difficult messages to customers and clients while cultivating great working relationships
• Candidate must demonstrate ability to work in a cohesive team environment

Minimum Qualifications

• 1+ year work experience
• Highly consultative, self-motivated individual
• Comfortable navigating multiple systems while simultaneously interacting with the customer
• Proficient in multitasking and efficiently juggling between varying account types and work streams
• Intermediate user of MS Office suite

Preferred Qualifications

• Preferably 2+ more years of customer service experience in a financial service or call center environment
• A strong will-to-win and the ability to thrive in a metric oriented environment

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.