Apprentice - KYC

This Apprentice - KYC role at American Express involves validating and submitting KYC information to regulators in accordance with SBS/GDC regulations. Responsibilities include system updates, record retention, updating customer demographic information, handling customer escalations, and reporting MIS. The role requires strong attention to detail, good communication, and interpersonal skills, along with a willingness to learn and adapt.

Must Have

• Validate and submit KYC information to regulators
• Perform relevant system updates
• Coordinate record retention and retrieval
• Update customer demographic information
• Handle customer escalations and provide resolutions
• Report MIS to various stakeholders
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• Willingness to learn and adapt
• Ability to maintain confidentiality

Good to Have

• Proficiency in basic computer applications (e.g., Microsoft Office Suite)
• Ability to work effectively in a team environment

Perks & Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements
• Generous paid parental leave policies
• Free access to global on-site wellness centers staffed with nurses and doctors
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Location Options:HybridOur culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future.### Job DescriptionEnsure KYC Information is validated and submitted to Regulators in accordance with SBS/GDC regulations/guidelines and in partnership with the Compliance team* Relevant System Updates* Coordination for Record Retention and Retrieval* Update Customer demographic information on Source of Record* Work with Different Linkages for Effective Execution of Team Objectives* Teamwork in Implementing Key Initiatives to Achieve the Objectives of The Unit* Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set* Handling customer escalations and providing relevant resolutions* Assisting various stakeholders such as Compliance, GCP, ECU for adhoc activities* Participate, Collate, Generate and Report MIS to various stakeholders* Communication to be shared between KYC and SRT (Front line team) for customer’s input### Minimum Qualifications* Bachelor’s degree* Not more than 5 years of difference between highest education degree completion date and Joining date* Should not have enrolled in any prior Government Apprenticeship programs* Strong attention to detail and accuracy* Good communication and interpersonal skills* A willingness to learn and adapt to new tasks and challenges* Ability to maintain confidentiality### Preferred Qualifications* Proficiency in basic computer applications (e.g., Microsoft Office Suite)* Ability to work effectively in a team environmentWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:* Competitive base salaries* Bonus incentives* Support for financial-well-being and retirement* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need* Generous paid parental leave policies (depending on your location)* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)* Free and confidential counseling support through our Healthy Minds program* Career development and training opportunitiesAn equal opportunity employer, we make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Offer of employment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.