Credit & Collections Manager

The Credit and Collections Manager at Lytx will lead a team responsible for daily collections, system maintenance, and internal reporting. This role requires extensive knowledge in credit and collections, adaptability, and a collaborative, customer-focused leadership style. The manager will drive process improvements, manage cash collection targets, and ensure timely issue resolution by collaborating across various functions to enhance customer experience.

Must Have

• Minimum of 5-7 years of credit and collection experience.
• Provide leadership and guidance to the collections team.
• Research and respond to customer questions regarding invoices, credits, payments.
• Manage relationship with outside collections agency.
• Efficiently manage issues for enterprise clients and escalated accounts.
• Collaborate effectively across functions (Billing, Customer Success, Sales).
• Identify and communicate collection exposures and issues to senior management.
• Proactively manage cash collection targets and provide reporting.
• Create and report against KPIs (collections activities, cash collection metrics, DSOs).
• Identify and drive process improvements across the collections workflow.
• Build and lead a high performing team.
• Proficiency in MS Office Suite.
• Strong written and verbal communication skills.

Good to Have

• Minimum of 3-5 years leading a credit & collections team.
• Proficiency in NetSuite ERP.
• BA/BS in Accounting or Finance.

Perks & Benefits

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Why Lytx:

The Credit and Collections Manager will oversee a team that is responsible for the following functions: daily collections activity, collection system maintenance, internal reporting and management of change in account status within the systems. The ideal candidate will be a self-starter with extensive knowledge in credit and collections activities and reporting, be adaptive to a continuously evolving work environment and be a collaborative and customer focused leader.

You’ll Get To:

• Provide leadership and guidance to our collections team, planning short-term and long-term goals in alignment with company initiatives.
• Research and respond to customer questions regarding invoices, credits, payments or other issues.
• Manage relationship with outside collections agency: review new account placements & monitor existing portfolio collections of the 3rd party agency.
• Efficiently manage issues pertaining to enterprise clients as well as other escalated accounts.
• Collaborate effectively across functions- including Billing, Customer Success, Sales and other teams to ensure timely issue resolution, streamline workflows, and enhance the overall customer experience.
• Identify and communicate effectively with senior management on collection exposures and issues.
• Proactively manage cash collection targets and provide appropriate reporting to internal management on progress to complete.
• Create and report against KPIs, including collections activities, cash collection metrics, DSOs, internal case management SLAs, etc.
• Identify and drive process improvements across the collection’s workflow.
• Build and lead a high performing team.
• Other duties as assigned.

What You’ll Need:

• Minimum of 5-7 years of credit and collection experience.
• Minimum of 3-5 years leading a credit & collections team, preferred.
• Experience driving a team towards a set of targets and milestones; communicating goals, monitor and provide feedback to ensure goals are met and team is developing.
• Proficiency in MS Office Suite required; proficiency in NetSuite ERP preferable.
• Strong written and verbal communication skills. BA/BS in Accounting or Finance preferred.

Benefits:

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

$109,500.00 - $138,500.00

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways!

Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email TA@lytx.com

.  Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.

About Us

Lytx® is a leading provider of video telematics

, analytics, safety and productivity solutions for commercial and public sector fleets. Our unrivaled Driver Safety Program, powered by our best-in-class DriveCam® Event Recorder, is proven to help save lives and reduce risk. We harness the power of video to help clients see what happened in the past, manage their operations more efficiently in the present and improve driver behavior to change the future. Our customizable services and programs span driver safety, risk detection, fleet tracking, compliance and fuel management. Using the world’s largest driving database of its kind, along with proprietary machine vision and artificial intelligence technology, we help protect and connect thousands of fleets and more than one million drivers worldwide. For more information, visit www.lytx.com

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