Mercury

Customer Support Lead - EMEA

Head of Banking Operations

Account Executive - New Verticals

Deputy BSA Officer

Lifecycle Marketer

Senior People Operations Generalist

Senior Risk Investigator - AML

VP - Risk & Banking Operations

Senior Data Scientist - Marketing

Mercury is seeking a Customer Support Lead for the EMEA region to manage and grow an international support team. The role involves ensuring the team's efficiency, competence, and product knowledge, while also handling complex technical issues, particularly those related to the US banking system. The Lead will be responsible for establishing and monitoring key performance metrics, developing tools and processes to enhance knowledge dissemination, and acting as a primary problem-solver for escalated tickets. Collaboration with engineering, product, business operations, and compliance teams is crucial for product improvement and customer-facing process enhancements. This position requires mentoring team members, championing user experience, and contributing to the company's mission of building a comprehensive finance stack for startups.

Senior Product Manager - Activation

<div>Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. We’re working to build something like magic for a really wide range of startup businesses. A key piece of the magic we’ve built thus far has been smart, product-driven support, and we’re looking to bring on a strategic, thoughtful Team Lead to help us continuously augment our support experience. You'll focus on owning an international Support team, managing the growth and day-to-day execution of this function. You’ll also be working closely with our North American support, engineering, design, business operations, and compliance teams to improve our product and general customer-facing processes.&nbsp; We have 200,000+ businesses on Mercury and are growing every day, so you’ll need to understand how to create durable processes and tools that work at scale. And while users might think we have a beautifully simple product, there’s quite a bit of complexity under the hood. The US banking* system isn’t easy to interface with, so you’ll need to be extremely competent in solving technical issues, and have the ability to mentor others on how to do so.&nbsp;&nbsp; *Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank &amp; Trust, Members FDIC. <h3>&nbsp;</h3> <h3>As a part of the journey, we would expect you to:</h3> <ul> <li>Manage and nurture a team that embodies efficiency, competence, and profound knowledge about our products, users, and the intricacies of the US banking system</li> <li>Be comfortable working independently with minimal overlap with mostly North American based staff</li> <li>Propel team efficiency and effectiveness by establishing, monitoring, and achieving key performance metrics</li> <li>Facilitate the dissemination of knowledge and skills across the support organization through the enhancement or creation of tools and processes</li> <li>Act as a mentor and lead problem-solver for complex support tickets or escalations, striving for unparalleled standards in response quality and fostering genuine customer appreciation</li> <li>Work in partnership with various teams to enhance our product, tackle technical issues, and implement bug fixes. Engage with our banking partners to initiate product or process improvements benefiting our users</li> <li>Champion user experience and needs across the company, leveraging data and compelling narratives</li> <li>Join the front lines alongside your team during critical situations or when support demand spikes</li> </ul> <h3>&nbsp;</h3> <h3>You should:&nbsp;</h3> <ul> <li>Have at least 3-5 years of direct leadership experience in customer support or other user-facing teams within fast-paced, technology-driven environments</li> <li>Demonstrate a strong background in leading and expanding support teams, with a proven track record of mentoring teams to achieve excellence</li> <li>Be highly adept at handling technically challenging tickets, including, but not limited to those related to banking system errors</li> <li>Have a history of successful cross-functional collaboration with engineering and product teams</li> <li>Be comfortable utilizing data visualization tools and excel in executing complex operational projects impacting multiple teams</li> <li>Possess the ability to empathize with entrepreneurs while creatively navigating challenging constraints</li> <li>Be flexible, self-motivated, and have the capacity to lead and make decisions in an autonomous setting</li> </ul> &nbsp; The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. <h3>Our target new hire base salary ranges for this role are the following:</h3> <ul> <li>Ireland (any location): €74,600 - €84,000</li> </ul> &nbsp; Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using&nbsp;<a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound </a>on January 22, 2024. Please see the independent bias audit report covering our use of Covey&nbsp;<a href="https://getcovey.com/nyc-local-law-144">here</a>. &nbsp; #LI-AS1 &nbsp;</div>

thumbnail_Rockstar.webp

Rockstar.webp

Rockstar Jobs

thumbnail_EA.webp

EA.webp

EA Jobs

thumbnail_Playstation.webp

Playstation.webp

Playstation Jobs

small_Ubisoft.webp

thumbnail_Ubisoft.webp

Ubisoft.webp

Ubisoft Jobs

thumbnail_Epic Games.webp

Epic Games.webp

Epic Game Jobs

thumbnail_Riot Games.webp

Riot Games.webp

Riot Jobs

08cafc09dac48d655284704f063dc64e.webp

CDPR Jobs

80ad888d-4837-48d9-8b65-0ffdee910f35.webp

Krafton Jobs

thumbnail_a14feb4b393500244d0b8864bda07b2c.webp

a14feb4b393500244d0b8864bda07b2c.webp

Twitch Jobs

thumbnail_865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

Larian Jobs

thumbnail_02_21_2024__11_00_53.webp

02_21_2024__11_00_53.webp

Wargaming Jobs

medium_naughty dog.webp

small_naughty dog.webp

thumbnail_naughty dog.webp

naughty dog.webp

Naughty Dog Jobs

large_netflix.webp

medium_netflix.webp

small_netflix.webp

thumbnail_netflix.webp

netflix.webp

Netflix Jobs

large_supercell.webp

medium_supercell.webp

small_supercell.webp

thumbnail_supercell.webp

supercell.webp

Supercell Jobs

zynga_logo.jpg

Zynga Jobs

Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

Test your Unity UI knowledge with this quiz! Explore essential concepts like Canvas, EventSystem and many more. 

Challenge yourself with this Unity Input System quiz! Test your skills in input mapping, device handling, and action events.

Take your Unity skills to the next level with Part 3 of this quiz, covering scripting, physics, rendering, and performance optimization!

Test your Unity expertise with this quiz, covering initialization to advanced rendering and physics!

Test your Unity knowledge with this comprehensive quiz, covering everything from MonoBehaviour basics to advanced physics, rendering, and optimization techniques across multiple difficulty levels!

Assess your knowledge of Unity's Rigidbody component and its advanced physics interactions with this in-depth quiz!

Test your understanding of Unity’s Physics, Movement, and MonoBehaviour with this insightful beginner-friendly quiz!

Dive into the fundamentals of open-world game development in Unity with this beginner-friendly quiz.

Challenge yourself with this beginner-friendly quiz on building an endless runner in Unity!

Test your beginner-level knowledge of Unity platformer development with this engaging quiz.

Test your basic knowledge of Unity and Unreal Engine with this beginner-friendly quiz on game development fundamentals.

This assessment evaluates your understanding of Unity's component-based architecture, how GameObjects and their components interact, the hierarchy system with nested GameObjects, and how to reference them in scripts.

This assessment evaluates your understanding of Unity's NavMesh system, including navigation baking, NavMeshAgents, pathfinding, obstacles, and scripting interactions with NavMesh to create AI-driven movement.

An assessment to test the correct usage of Unity's events and lifecycle functions in the context of the game "Clash Royale"

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

Associate Success Generalist

Google

Software Engineer, NCC Gateway

video reality

Career

Beresnev Games

Marketing Analyst

DraftKings

Operations Associate

Senior Full-Stack .NET Engineer

Bilingual Marketing QA Operations Associate (Spanish/English)

Talent Acquisition Partner

Senior Social Marketing Associate

The Associate Success Generalist will handle incoming HR-related queries, requests, and issues through the ServiceNow ticketing system, prioritizing, tracking, and closing tickets accurately to ensure efficient HR service delivery and employee satisfaction. Responsibilities include managing and resolving HR service requests, executing employee lifecycle transactions in Workday, and operating within a global HR shared services model. The role involves acting as a trusted advisor for employees, participating in HR projects, generating reports, analyzing HR data, and identifying opportunities for process optimization. Key duties also include ensuring adherence to SLAs and quality standards, maintaining documentation, managing stakeholder relationships, and tracking compliance with HR policies and regulations. Supporting onboarding and offboarding processes is also a key aspect of the role.

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential.™

Solutions Advisor, Manufacturing

Solutions Advisor

Enterprise Solution Architect - Consulting

Software Engineer

Director of Partner Development - Defense

Director of Business Development - Defense (DoD)

Staff Software Engineer (Python)

Support Lead – PL/SQL, Unix Shell scripting & WMS

Senior Director of Cyber Defense

Scope:<ul><li>Handle incoming HR-related queries, requests, and issues raised by employees or managers through ServiceNow</li><li>Prioritize, track, and close tickets in a timely and accurate manner</li><li>Ensures efficient HR service delivery and employee satisfaction</li></ul>What you will do:<ul><li>Manage and resolve HR service requests and transactions through&nbsp;ServiceNow&nbsp;ticketing system.</li><li>Execute and monitor employee lifecycle transactions in&nbsp;Workday, ensuring accuracy and compliance.</li><li>Operate within a&nbsp;global HR shared services model, supporting HR operations across multiple countries.</li><li>Act as a&nbsp;trusted advisor&nbsp;for employees, addressing inquiries and concerns related to HR policies and procedures, and promoting a positive work environment.</li><li>Participate in&nbsp;HR projects&nbsp;and provide operational and analytical support to ensure successful execution.</li><li>Generate reports and analyse HR data to support decision-making and compliance.</li><li>Identify opportunities for&nbsp;process optimization&nbsp;and contribute to continuous improvement initiatives.</li><li>Ensure adherence to SLAs and quality standards in all HR service delivery activities.</li><li>Maintain documentation and SOPs for HR processes and system workflows.</li><li>Manage stakeholder relationships and ensure effective communication and collaboration.</li><li>Track compliance with HR policies, procedures, and regulations.</li><li>Maintain and update the HR knowledge base to ensure accurate and up-to-date information.</li><li>Support onboarding and offboarding processes, ensuring a smooth transition for employees.</li></ul>What are we looking for:<ul><li>Bachelor’s degree in human resources, Business Administration, or a related field.</li><li>3–5 years of experience in HR operations or shared services, preferably in a global environment.</li><li>Proven experience working in an&nbsp;HR Shared Services model.</li><li>Proficient in&nbsp;Workday HCM&nbsp;and&nbsp;ServiceNow&nbsp;HR Service Delivery modules.</li><li>Experience supporting HR processes across multiple countries is highly preferred.</li><li>Strong analytical skills with proficiency in Excel or other data analysis tools.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li></ul><ul><li>Knowledge of Multiple regions HR compliance and data privacy regulations.</li><li>Experience with process mapping and improvement methodologies.</li><li>Familiarity with reporting tools such as Power BI is a plus.</li></ul>Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: <a href="https://blueyonder.com/about/core-values" target="_blank" rel="noopener noreferrer">Core Values</a>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Follow Mayank - career advice

Follow Mayank Grover for game development resources

Free | C# | Midnight Pizza Fight

Free | C++ | Lethos

Free | C++ | Pong

Follow Abhishek - tech content

Follow Abhishek Smith for game programming content

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.