NBC Universal

Billing Manager

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The Global Customer Financial Operations oversees global order-to-cash functions for NBCUniversal Media LLC, including Ad Sales, TV Distribution, and other major divisions. Its mission is to facilitate sales, accelerate cash flow, mitigate risk, and provide customer service excellence. We are seeking a highly skilled Manager, Billing with a strong analytical mindset, exceptional communication abilities, and a hands-on mentality. The ideal candidate will oversee and manage processes, manage stakeholders, and analyze data for improvements. Collaboration and strong customer support skills are essential.

Insights Intern

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><p class="my-4 text-gray-700 leading-relaxed">The Global Customer Financial Operations is an organization that oversees the global order-to-cash functions for NBCUniversal Media LLC, which includes Ad Sales, TV Distribution, Universal Pictures International, Universal Products & Experiences, and many other major divisions. The mission of GCFO is to facilitate sales, accelerate cash flow, mitigate risk, and provide customer service excellence.</p><p class="my-4 text-gray-700 leading-relaxed">We are seeking a highly skilled <strong>Manager, Billing</strong> with a strong analytical mindset, exceptional communication abilities, and a hands-on mentality. The ideal candidate will have a proven track record of overseeing and managing processes, strong stakeholder management, and analyzing data to identify trends, discrepancies, and opportunities for improvement.</p><p class="my-4 text-gray-700 leading-relaxed">Collaboration is key in this role, as they will work closely with other departments to streamline billing operations and resolve business challenges. Strong customer support skills are essential, as they will address and resolve billing-related inquiries from customers promptly and accurately.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Operations:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide oversight and governance of the selected end-to-end billing processes and ensure accurate and timely invoicing.</li><li class="leading-relaxed">Monitor the output of the outsourced partner against processes, procedures, and SLAs, providing feedback on errors to the team and initiating improvements.</li><li class="leading-relaxed">Ensure compliance with internal controls and external audit requirements related to billing.</li><li class="leading-relaxed">Take a proactive role in building the efficiency of the service and partnership between business and BPO. Develop supporting documentation for process descriptions, train team members and BPO resources on processes, compliance, procedures, and system usage. Promote One Team culture.</li><li class="leading-relaxed">Play a key role in the financial close by overseeing operational output and preparing metrics reports for stakeholders.</li><li class="leading-relaxed">Provide weekly reports to the Director Global FinOps - Billing on performance, projects, new initiatives, and compliance.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Analytics:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop and maintain KPIs and dashboards to monitor process health and improvement progress.</li><li class="leading-relaxed">Reconcile complex account data across billing, cash allocation, customer master data, and AR, and different systems.</li><li class="leading-relaxed">Extract and monitor data for process improvement initiatives, automation, controls, and manual workload.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Billing Operations Process Improvements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Identify inefficiencies and, in partnership with GPO, lead cross-functional process improvement initiatives, carrying out the GFO mission of standardization, centralization, and digitization.</li><li class="leading-relaxed">Collaborate with product and engineering teams as well as business stakeholders to drive system improvement roadmaps.</li><li class="leading-relaxed">Translate data insights into strategic recommendations that shape billing policies and process direction.</li><li class="leading-relaxed">Take part in projects or lead small to medium impact projects for system implementations, business process transitions, and continuous improvements.</li><li class="leading-relaxed">Be the champion to drive standardization across the process.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Stakeholder Management:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead cross-functional initiatives and ensure stakeholder alignment, commitment and continuous progress monitoring.</li><li class="leading-relaxed">Motivate positive working relation between GFO, BPO, GPO and business stakeholders.</li><li class="leading-relaxed">Steward of NBCU culture and values towards BPO and captive staff.</li><li class="leading-relaxed">Represent GFO, establish and maintain excellent working relationships across matrix stakeholders within a complex global business.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree or equivalent in a finance-related area;</li><li class="leading-relaxed">Minimum 3-5 years’ experience in a similar position within an international environment;</li><li class="leading-relaxed">Strong analytical skills and ability to analyze large datasets and identify trends, risks, and opportunities.Good project-management skills, with proven track record leading complex processes or technology initiatives in a matrix environment.</li><li class="leading-relaxed">Self-starter with a hands-on mentality, actively contributing to day-to-day operations.</li><li class="leading-relaxed">Ability to ensure data integrity by implementing robust validation and reconciliation processes across financial and business systems.</li><li class="leading-relaxed">Basic Accounting knowledge to understand stakeholders and the financial environment;</li><li class="leading-relaxed">Excellent problem-solving & decision-making skills.</li><li class="leading-relaxed">Experience with Business Process Outsourcing (BPO);</li><li class="leading-relaxed">Able to effectively manage workload and work to tight deadlines.</li><li class="leading-relaxed">Persuasive communicator with influencing skills: proven ability to build relations and work across cultures and functions.</li><li class="leading-relaxed">Fluent in English and other European languages is a pre.</li><li class="leading-relaxed">Experienced CRM user (i.e., SAP)</li></ul>

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Playrix is seeking an experienced, detail-oriented, and caring Office Manager to join their team in Limassol, Cyprus. This role is crucial for maintaining an atmosphere of creativity and innovation within the office, which is a hub for groundbreaking ideas in the gaming industry. The Office Manager will contribute to improving administrative processes and fostering team spirit among employees, ensuring efficient operations and a supportive work environment.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the company</h3><p class="my-4 text-gray-700 leading-relaxed">Playrix is ​​one of the most successful mobile game development companies</p><p class="my-4 text-gray-700 leading-relaxed">in the world. In terms of mobile application revenue, we rank first in Europe</p><p class="my-4 text-gray-700 leading-relaxed">and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Team, about the role</h3><p class="my-4 text-gray-700 leading-relaxed">We're looking for an experienced, detail-oriented, and caring Office Manager to join our team in Cyprus (Limassol). Our office is a place where groundbreaking ideas are born, transforming the entire gaming industry. You'll be the guardian of our atmosphere of creativity and innovation, contributing to the improvement of administrative processes and supporting team spirit among our employees.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Tasks</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Office life support to ensure efficient employee performance;</li><li class="leading-relaxed">Office condition control: organization and supervision of technical inspections, engineering systems, furniture, and office equipment condition;</li><li class="leading-relaxed">Administrative tasks: document management, handling correspondence (sending/receiving), organization of merchandise delivery and storage, managing office supplies;</li><li class="leading-relaxed">Maintaining HSE standards: monitoring compliance with local workplace health, sanitation, and safety requirements; participation in implementing corporate HSE policies;</li><li class="leading-relaxed">Interaction with contractors and suppliers, coordination of maintenance personnel;</li><li class="leading-relaxed">Basic bookkeeping: control and entering of invoices into 1C, contract management, general document management;</li><li class="leading-relaxed">Organization of office events, decorations, and other office culture elements;</li><li class="leading-relaxed">Team tasks aimed at improving administrative processes.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in administrative and facilities management of at least 2 years;</li><li class="leading-relaxed">Experience independently managing an office of at least 100 sq.m and 50 employees;</li><li class="leading-relaxed">Fluent Russian and English, with excellent oral and written communication skills; knowledge of Greek will be a plus;</li><li class="leading-relaxed">Strong communication skills and empathy;</li><li class="leading-relaxed">Strong organizational skills and ability to multitask;</li><li class="leading-relaxed">Skills in 1C and experience in HR will be a plus.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Perks</h3><p class="my-4 text-gray-700 leading-relaxed">##### Flexibility at work</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). 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In certain circumstances, you can request additional days off.</li><li class="leading-relaxed">We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Professional development and education</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We pay for participation in specialized conferences and courses and hold our own internal conferences.</li><li class="leading-relaxed">We offer discounts on English language courses and courses for the languages of the countries in which the company operates.</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Events and merch</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We regularly hold offline events like team meetings, big corporate parties, and informal office parties.</li><li class="leading-relaxed">We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.</li><li class="leading-relaxed">We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.</li></ul>

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