Privy

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As our first Developer Experience Engineer hire, you will bridge the gaps between our product and developer community. You will be responsible for improving developer experience, reducing support burden through proactive education, and building developer advocacy initiatives to drive adoption and engagement of our product. Customer obsession is a core part of Privy’s culture. You’ll work closely with fellow engineers, product, and business teams to ensure Privy's customers needs are met. Privy's mission is to make privacy and user ownership the default online by building simple, flexible developer tooling that puts users first.

Security Engineer

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who we are</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">About Privy</h4>Our mission is to make privacy and user ownership the default online. We build simple, flexible developer tooling that make it easy to build products that put users first. By leveraging modern cryptography, we shift the status quo around digital ownership and protect the accounts and assets of millions of users.Engineering at Privy is not just about writing world-class code. We create software that turns complex technical systems into delightful developer tools. We assemble tried-and-true primitives into intuitive, responsive APIs and beautiful interfaces. We believe in open-source work and transparency with our teammates and users. We encourage each other to think big, run experiments and follow our curiosity so we can build better tooling that lets developers shine and empower their users.Learn more about Privy: <a href="https://privy.io/blog/announcing-our-acquisition-by-stripe" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Privy and Stripe: Bringing crypto to everyone</a><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do</h3>As our first Developer Experience Engineer hire, you will bridge the gaps between our product and developer community. You will be responsible for improving developer experience, reducing support burden through proactive education, and building developer advocacy initiatives to drive adoption and engagement of our product. Customer obsession is a core part of Privy’s culture. You’ll work closely with fellow engineers, product, and business teams to ensure Privy's customers needs are met.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Responsibilities</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create and maintain code samples, starter repos, and recipes that help developers integrate our product effectively</li><li class="leading-relaxed">Establish and create a regular cadence of developer-focused content (blog posts, video tutorials, code samples)</li><li class="leading-relaxed">Collaborate with internal teams to organize our documentation, prioritize content gaps and improvements, and gather developer feedback on all content effectiveness.</li><li class="leading-relaxed">Engage with the developer community through industry events, hackathons, and other channels.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who you are</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Minimum requirements</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6+ years of experience in a developer advocacy, technical evangelism, technical writing or similar role.</li><li class="leading-relaxed">Adept programming skills and a deep understanding of the technologies the company uses.</li><li class="leading-relaxed">Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and concise manner.</li><li class="leading-relaxed">Passion for building and engaging with developer communities.</li><li class="leading-relaxed">Strong problem solving skills, identify and solve technical challenges.</li><li class="leading-relaxed">Ability to build relationships, collaborate with others, and work effectively in a team environment.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Preferred qualifications</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong preference for experience in an API-based business and in payments, fintech, or crypto.</li></ul>Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.The annual US base salary range for this role is $175,200 - $262,800. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.TeamOperationsAt Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Highspot

Sr. Customer Success Manager, Financial Services- Remote

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Highspot is seeking an experienced Customer Success Manager for their Post-Sales team, focusing on Financial Services. This role involves building strong customer relationships, understanding their needs, and ensuring maximum value from Highspot's platform. The CSM will drive product adoption, ensure satisfaction, foster advocacy, identify account risks, and collaborate with internal teams to optimize implementations. Success is measured by customer revenue retention and expansion potential, delivering key milestones like Mutual Value Plans and Strategic Business Reviews.

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<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">About Highspot</h4>Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">About the Role</h4>We are looking for an experienced Customer Success Manager to join our Post-Sales team. Customer Success Managers (CSMs) play a crucial role in ensuring Highspot's customers' satisfaction, retention, and ongoing success. Their primary focus is to build strong relationships with customers, understand their needs, and help them derive maximum value from the products or services offered by the company. Success is denominated in the form of the sellers, BTL, OT, and ATL satisfaction and assessment of HIghspot value that generates customer revenue retention and the potential for expansion within the customer account hierarchy.The CSM is expected to understand customers' needs and strategically expand engagement with Highspot. They are tasked with driving product adoption, ensuring customer satisfaction, and fostering advocacy across various organizational levels and functions, including Sales, Marketing, IT, and Finance. Additionally, the CSM proactively identifies account risks, collaborates with internal teams like Deployment Consultants and Technical Account Managers to optimize implementations, and achieves expertise in the Highspot platform. Ultimately, they deliver essential customer-facing milestones, including Mutual Value Plans, Solution Health Reviews and Strategic Business Reviews, while partnering with Account Management for renewals and expansions.We are looking for CSMs who are passionate about enablement and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest problems. As a key member of our post-sales team, the CSM must thrive in a highly collaborative environment and have a proven track record of driving customer value and revenue retention.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">RESPONSIBILITY 1: Customer Relationship Ownership</li><li class="leading-relaxed">Serve as the face and voice of Highspot to customers in your portfolio and as “the buck stops with you” owner of those customer relationships internally at Highspot</li><li class="leading-relaxed">Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement</li><li class="leading-relaxed">Manage relationships with solution owners (Enablement, Marketing, Ops, etc.) to drive product usage and engagement</li><li class="leading-relaxed">Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals; in the event of key customer stakeholder turnover, you seek and build replacement relationships</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">RESPONSIBILITY 2: Strategic Account Planning</li><li class="leading-relaxed">Collaborate with customers to develop a mutual value plan</li><li class="leading-relaxed">Analyze your portfolio, identify risks and opportunities, and prioritize for impact</li><li class="leading-relaxed">Collaborate with your Account Management partners in the event of renewal risk; project manage the plan to “get to green churn risk”</li><li class="leading-relaxed">You will be responsible for identifying expansion opportunities, which you will pass on to the Account Management team</li><li class="leading-relaxed">Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">RESPONSIBILITY 3: Value Realization</li><li class="leading-relaxed">Help customers realize the full value of the Highspot platform; the CSM should allow the Solution Owner and ATL to believe their company has achieved ROI from Highspot that they can quantify and explain</li><li class="leading-relaxed">Drive product adoption and ongoing usage of Highspot with a focus on making Highspot an essential platform for the customer while promoting customer satisfaction and advocacy</li><li class="leading-relaxed">Identify opportunities to sell add-on services in support of achieving customer goals</li><li class="leading-relaxed">Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your Background</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value</li><li class="leading-relaxed">2+ years owning complex enterprises and 5+ years in a customer facing role</li><li class="leading-relaxed">Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally</li><li class="leading-relaxed">Strong collaboration skills to influence and gain alignment across internal and external stakeholders</li><li class="leading-relaxed">Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers</li><li class="leading-relaxed">Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.</li><li class="leading-relaxed">Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.</li><li class="leading-relaxed">Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.</li><li class="leading-relaxed">Loves to learn about sophisticated technical products and to understand the intricacies of how they work.</li><li class="leading-relaxed">A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.</li><li class="leading-relaxed">You have skills for digesting and effectively communicating technical concepts across audiences of varying technical abilities. You’re resourceful - you might not have all the answers, but you know how to find them.</li><li class="leading-relaxed">You have a strong background in project management, organizing complex customer engagements across multiple stakeholder groups.</li></ul>This position is available either in-office or remote, as applicable, at the following locations:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Arizona - Remote</li><li class="leading-relaxed">Arkansas - Remote</li><li class="leading-relaxed">California - Remote</li><li class="leading-relaxed">Connecticut - Remote</li><li class="leading-relaxed">Florida - Remote</li><li class="leading-relaxed">Georgia - Remote</li><li class="leading-relaxed">Idaho - Remote</li><li class="leading-relaxed">Illinois - Remote</li><li class="leading-relaxed">Maryland - Remote</li><li class="leading-relaxed">Massachusetts - Remote</li><li class="leading-relaxed">Michigan - Remote</li><li class="leading-relaxed">Minnesota - Remote</li><li class="leading-relaxed">Missouri - Remote</li><li class="leading-relaxed">Montana - Remote</li><li class="leading-relaxed">Nevada - Remote</li><li class="leading-relaxed">New Hampshire - Remote</li><li class="leading-relaxed">New Jersey - Remote</li><li class="leading-relaxed">New York - Remote</li><li class="leading-relaxed">North Carolina - Remote</li><li class="leading-relaxed">Ohio - Remote</li><li class="leading-relaxed">Oregon - Remote</li><li class="leading-relaxed">Pennsylvania - Remote</li><li class="leading-relaxed">South Carolina - Remote</li><li class="leading-relaxed">Tennessee - Remote</li><li class="leading-relaxed">Texas - Remote</li><li class="leading-relaxed">Utah - Remote</li><li class="leading-relaxed">Virginia - Remote</li><li class="leading-relaxed">Washington - Remote</li><li class="leading-relaxed">Washington - Seattle</li><li class="leading-relaxed">Washington, D.C. - Remote</li><li class="leading-relaxed">Wisconsin - Remote</li><li class="leading-relaxed">#BI-Remote</li></ul>Base salary range: $87,500 - $119,000. On Target Earnings (OTE) range: $125,000 - $170,000, 70.00% base/30.00% variable target OTE split. Employees are eligible to receive stock options and may also receive other forms of compensation.The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.Highspot also offers the following employee benefits for this position:-Comprehensive medical, dental, vision, disability, and life benefits-Health Savings Account (HSA) with employer contribution-401(k) Matching with immediate vesting on employer match-Flexible PTO-8 paid holidays and 5 paid days for Annual Holiday Week-Quarterly Recharge Fridays (paid days off for mental health recharge)-18 weeks paid parental leave-Access to Coaches and Therapists through Modern Health-2 volunteer days per year-Commuting benefits#LI-JB1Equal Opportunity StatementWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.