Remote is a true global company. We do not have an office anywhere in the world. What we offer is the flexibility to work when and where you want, which means you can plan your schedule around your life (and not around meetings).

Remote.com

Customer Care Associate - APAC (New Zealand)

Payroll Specialist Lead

Outbound Sales Development Representative - DACH (German Speaking)

Managing Counsel, Employment Legal - France

Outbound Sales Development Representative - Nordics (Swedish/ Norwegian/ Finnish/ Danish Speaking)

The Customer Care Associate at Remote is responsible for providing customer support to users via email and live messaging. They will solve tickets, maintain productivity standards, and ensure a high level of customer satisfaction. The role involves collaborating with various teams and acting as a voice for users.  This position requires strong problem-solving skills, experience in customer support, and excellent communication abilities. The associate will work closely with Customer Success, cross-vertical operational teams, and Sales. The candidate will be expected to respond to tickets and advocate for customer needs.

<div><h2><strong>About Remote</strong></h2> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.<br><br>We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!</span></div></div><div><h2>The position</h2> <p>The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.</p> <h2>Requirements</h2> <ul> <li>Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.</li> <li>Experience (or equivalent) in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.</li> <li>Experience using CRM tools to manage customer interactions and support workflows.</li> <li>Proven ability to collaborate with multiple stakeholders who have varying priorities.</li> <li>Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.</li> <li>Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.</li> <li>Fluent in written and spoken English.</li> </ul> <h2>Nice-to-have:</h2> <ul> <li>Experience working remotely or in a fast-growing organization.</li> <li>Familiarity with HR, Payroll, Healthcare, and/or Pension systems.</li> </ul> <h2>Key responsibilities</h2> <ul> <li>Responsible for solving tickets per week across various Remote verticals</li> <li>Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.</li> <li>Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals</li> <li>Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.</li> <li>You’ll be the voice and the ear for our users</li> </ul> <h2>Practicals</h2> <ul> <li><strong>You'll report to: </strong>Customer Care Manager</li> <li><strong>Team: </strong>Customer Experience</li> <li><strong>Location</strong>: New Zealand&nbsp;</li> <li><strong>Start date</strong>: As soon as possible</li> </ul> <h2><strong>Remote Compensation Philosophy</strong></h2> <p>Remote's <a href="https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c">Total Rewards philosophy</a> is to ensure fair, unbiased compensation and fair <span class="link-annotation-unknown-block-id-1691622878">equity</span><span class="discussion-level-1 discussion-id-f2a82bc4-09e4-4a71-ad93-755b1d26a690 notion-enable-hover" data-token-index="3"> pay </span>along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.</p> <p>At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards &amp; People Enablement team on a case by case basis.</p> <h2><strong>Application process</strong></h2> <ol> <li>Interview with recruiter</li> <li>Interview with future manager</li> <li>Interview with team members (no managers present)</li> <li>Interview with an executive</li> <li>Bar Raiser Interview</li> <li>Offer +&nbsp;<a href="https://www.notion.so/Veremark-Remote-96e108c037b8423cbd4c3f07a1f9b38b">Prior employment verification check</a>&nbsp;</li> </ol> <p>#LI-DNP</p></div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body"><span><p>Remote's <a href="https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c">Total Rewards philosophy</a> is to ensure fair, unbiased compensation and fair <span class="link-annotation-unknown-block-id-1691622878">equity</span><span class="discussion-level-1 discussion-id-f2a82bc4-09e4-4a71-ad93-755b1d26a690 notion-enable-hover" data-token-index="3"> pay </span>along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.</p> <p>At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.&nbsp; We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.<br><br>Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.<br><br><em data-stringify-type="italic">At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards &amp; People Enablement team on a case by case basis.</em></p></span></div></div><p class="body body--medium">The annual salary range for this full-time position is</p><p class="body">$47,650 - $53,600 NZD</p></div></div><div><h2><strong>Benefits</strong></h2> <div class="p-rich_text_section"> <div class="p-rich_text_section"><span style="font-size: 12pt;">Our full benefits &amp; perks are explained in our handbook at&nbsp;<a class="c-link" href="http://remote.com/r/benefits" target="_blank" data-stringify-link="http://remote.com/r/benefits" data-sk="tooltip_parent">remote.com/r/benefits</a>. As a global company, each country works differently, but some benefits/perks are for all Remoters:</span></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">work from anywhere</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">flexible paid time off</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">flexible working hours (we are&nbsp;<a class="c-link" href="https://remote.com/async" target="_blank" data-stringify-link="https://www.notion.so/remotecom/Working-Async-at-Remote-80c01cd443ad4c77a8ceaef7c5fba5d0" data-sk="tooltip_parent">async</a>)</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">16 weeks paid parental leave</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">mental health support services</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">stock options</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">learning budget</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">home office budget &amp; IT equipment</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">budget for local in-person social events or co-working spaces</span></li> </ul> </div> <h2><strong>How you’ll plan your day (and life)</strong></h2> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at <a href="https://remote.com/async" target="_blank">remote.com/async</a>.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your <strong>life-work balance</strong> is important and you will be encouraged to put yourself and your family first, and fit work around your needs.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If that sounds like something you want, apply now!</span></p> <h2><strong>How to apply</strong></h2> <ol> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Please fill out the form below and upload your CV with a PDF format.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong data-stringify-type="bold">We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.</strong></span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif; text-align: left;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.</span></li> </ol> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask &amp; encourage anybody who needs an accommodation to request one from their recruiter.<br></span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity.&nbsp;We look forward to meeting candidates who balance innovation with genuine expertise and experience.&nbsp;To learn more about Remote's AI guidelines check see&nbsp;<a href="https://www.notion.so/remotecom/Guidelines-on-using-AI-when-applying-for-a-job-at-Remote-11ccb4dadab4805f80a7c73b6567bd8f" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.notion.so/remotecom/Guidelines-on-using-AI-when-applying-for-a-job-at-Remote-11ccb4dadab4805f80a7c73b6567bd8f&amp;source=gmail&amp;ust=1733927526443000&amp;usg=AOvVaw2sIVooKuyGfRra1PtGXreV">here</a>.&nbsp;</span><br><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><em>Please note we accept applications on an ongoing basis.&nbsp;</em></span></p></div></div></div>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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Moloco

GTM Design Program Manager

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As a GTM Design Program Manager at Moloco, you will play a crucial role in shaping strategies to drive growth within the agency business. This includes developing go-to-market strategies, creating playbooks, building strategic plans, defining segmentation and tiering approaches, designing incentives, and establishing tools and workflows to enable client and sales success. You will also be responsible for leading deep-dive analyses to identify opportunities, designing and building the Agency Program Acquisition Strategy, and analyzing key performance indicators. This role requires a passionate strategist with a data-driven approach, capable of balancing detailed execution with a broader perspective to drive growth, with relentless focus on growth.

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<div><p><strong>About Moloco:</strong></p> <p>Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. While the largest technology companies have proven the speed and scale of ad-targeting utilizing data— the same robust performance powered by machine learning has previously been unavailable beyond their platforms.&nbsp;</p> <p>That's where Moloco steps in. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while allowing companies to stay independent and scale.</p> <p>An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We <a href="https://www.inc.com/profile/moloco">ranked in the top 10%</a> of the Inc. 5000 fastest-growing private companies for 2023. Recognized as one of 46 leading Cloud Computing companies, receiving the <a href="https://www.bintelligence.com/posts/46-leading-cloud-computing-companies-products-and-services?=8">Stratus Award for 2023</a>. In 2023, we received <a href="https://cloud.google.com/blog/products/devops-sre/devops-awards-2022-winner-moloco">Google’s Cloud DevOps Dreamers Award</a>, a recognition given to companies that are implementing DevOps practices to drive organizational success and high performance. Lastly, Moloco is a 2024-certified <a href="https://www.greatplacetowork.com/certified-company/7039683">Great Place to Work</a>! Check us out on <a href="https://www.glassdoor.com/Reviews/Moloco-Reviews-E1694965.htm">Glassdoor</a> and be sure to get an inside look at working at Moloco on <a href="https://www.instagram.com/molocolife/">Instagram</a>, <a href="https://twitter.com/MolocoLife">Twitter</a>, and <a href="https://youtube.com/@molocolife">YouTube</a>.</p> <p>Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Los Angeles, Seattle, London, Berlin, Seoul, Singapore, Beijing, Gurgaon, Bangalore, Tel Aviv and Tokyo.</p> <p>Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging will allow us the greatest opportunity to carry out our mission -- to empower businesses of all sizes to grow through operational machine learning.</p> <p>Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!</p></div><div><h4>About the Role:</h4> <p>As a member of the GTM team, your work will play a key role in shaping strategies to drive growth across Moloco’s ads sales organization, specifically focusing on our fast growing Agency Business. This will include developing go-to-market strategy and playbooks, building strategic plans to enhance productivity, defining segmentation and tiering approaches, designing incentives for our agencies and clients to help drive incremental spend, building the right tools and workflows to enable client and sales success, resource allocation etc..&nbsp;</p> <p>We're looking for someone who is a passionate strategist and loves building and testing new designs. The right candidate is data driven and can balance being at the lowest level of detail as well as zoom out, see the whole problem, and execute on targeted strategic improvements - quickly and with relentless focus on growth.&nbsp;<br><strong><br></strong><strong>Responsibilities:</strong></p> <ul> <li>Continue evolving and operating our Agency Program, including updated GTM strategies, Agency Strategic value adds, Agency Incentives, Co-marketing etc..&nbsp;</li> <li>Define opportunity coverage and the appropriate trade-offs between depth and breadth over time, based on available staffing and highest impact sales deployment</li> <li>Lead deep-dive analyses to identify opportunities for revenue growth, market penetration, retention, sales productivity and product features</li> <li>Design and build our Agency Program Acquisition Strategy, lead gen engine and onboarding path</li> <li>Define, analyze and iterate on key performance indicators, trends and operating metrics on a constant basis</li> <li>Establish required roles, capabilities, workflows, and pod structure for each identified customer segment / lifecycle stage</li> <li>Structure incentive system for sellers that are aligned with the intended workflows and behaviors</li> <li>Design experiments and A/B tests to optimize our growth strategies</li> <li>Partner with Ops, Finance, and Sales to develop sales programs and client incentives&nbsp;</li> <li>Present findings and recommendations to senior management during monthly business reviews and other forums</li> <li>Establish work driver model and ROI of our sales resources</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>6+ years experience of could be in GTM, strategy and operations, business development, sales strategy, sales operations, high-growth startup&nbsp;</li> <li>Keen understanding of Sales motions, from top funnel lead gen to long term value sustainability, combining strong analytical chops with a deep understanding of real-life seller and customer dynamics</li> <li>Proven track record of driving top line growth via strategic initiatives in a global, fast paced setting</li> <li>Ability to challenge and persuade cross-functional audiences to act - from peers around the org to senior executives</li> <li>Bonus points:&nbsp;</li> <ul> <li>Experience in the adtech, performance marketing, retail media, or machine learning space</li> <li>Experience working with Agencies&nbsp;</li> <li>Past work in a fast-paced startup environment</li> </ul> </ul> <p><strong id="docs-internal-guid-10b2a5c2-7fff-9123-b3ca-404b4268f3fb"></strong></p></div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body"><span><p><strong>Our Compensation And Benefits (for United States Residents Only)</strong></p> <p>In accordance with various state laws, the range provided is a reasonable estimate of the base pay for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. We also offer a competitive benefits package.</p></span></div></div><p class="body body--medium">Base Pay Range:</p><p class="body">$147,200 - $220,800 USD</p></div></div><div><p><strong>Moloco Thrive: Benefits and Well-Being:</strong></p> <p>We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives. For an overview of our global benefits, click <a href="https://docs.google.com/document/d/1U5mJtGnvlaEZT7rcfJ8TDw9AdMfVhnbBBUR7MNu2nkA/edit">here</a>.&nbsp;</p> <p><strong>Moloco Values</strong></p> <ul> <li><strong>Lead with Humility: </strong>Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.&nbsp;</li> <li><strong>Uncapped Growth Mindset: </strong>We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.&nbsp;</li> <li><strong>Create Real Value: </strong>We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.&nbsp;</li> <li><strong>Go Further Together: </strong>We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.&nbsp;</li> </ul> <p><strong>Additional Resources:&nbsp;</strong></p> <ul> <li><a href="https://www.moloco.com/blogs">Moloco Company Blog</a>&nbsp;</li> <li><a href="https://www.moloco.com/leadership">Moloco Leadership</a></li> <li><a href="https://www.moloco.com/newsroom">Moloco Newsroom</a>&nbsp;</li> </ul> <p><strong>Equal Opportunity:&nbsp;</strong></p> <p>Moloco is an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression, and gender identity, sexual orientation, marital status, ancestry, physical or mental disability, military and veteran status, or any other characteristic protected by law.</p> <p><strong>Candidate Privacy Notice:</strong></p> <p>Your privacy matters to us. By applying, you acknowledge that you’ve reviewed our <a href="https://docs.google.com/document/d/18jfQsQg2tgBTQLyEK2d-EPtNMMpgZaguTrpcB-wgHLg/edit">Candidate Privacy Notice</a>.</p></div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Programming Patterns

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Object Oriented Programming

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