Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India. Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

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As a KYC Analyst, you will be the first point of contact for members, guiding them through their Tide journey by assisting with card activation, first debits, and cross-selling/upselling products based on their business needs. You will support members via voice calls and other channels, aiming to achieve business targets related to calls, talk time, and adherence. This role involves building rapport, understanding businesses, and collaborating with other departments on new product launches.

Lead Product Manager

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ABOUT TIDE</h3>At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.ABOUT THE ROLEAs a KYC Analyst, you would be working on being the first connect with a member post to help the member for the Tide journey via card activation, first debit, up-sell or cross-sell for various products/services as per member’s business requirement.Some of the things you’ll be doing:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You will be responsible for supporting our members on different activities such as Card Activation and Debit support or as per other business requirements via voice call or other contact mechanism.</li><li class="leading-relaxed">The business level objective of the selected candidate will be to achieve targets as per business requirement.</li><li class="leading-relaxed">The Ops level objective of the selected candidates, will be to achieve required goals such as calls connected, talk time, Non productive AUX adherence etc.</li><li class="leading-relaxed">You’ll call our existing/ prospective members, build rapport with them, understand their businesses to support on card activation, first ever debit and upsell relevant products or services to help them thrive.</li><li class="leading-relaxed">You’ll work cross-functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members</li><li class="leading-relaxed">To support India KYX team for review/analysis/decisioning of the triggers/cases for KYX cases as per business requirement</li><li class="leading-relaxed">Above mentioned tasks are not limited and subject to change/add as per business requirement.</li><li class="leading-relaxed">Willing to work in a 7 day roster approach.</li></ul>WHAT WE ARE LOOKING FOR<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You have professional work experience, preferably in financial services e.g. Fintech and Banking sector</li><li class="leading-relaxed">You have 1 to 2 years of experience working in voice based process supporting customers on cross-sell/ up-sell preferably in a highly regulated environment</li><li class="leading-relaxed">You have excellent command over English/Hindi and key attributes such as active listening, empathy, clarity and probing</li><li class="leading-relaxed">You have an inclination towards asking right questions with a problem solving attitude for Member First value.</li><li class="leading-relaxed">Preferably to have prior KYC knowledge for the Indian fintech domain.</li><li class="leading-relaxed">You are a quick learner, explorer, multitasker and flexible with work profile</li></ul>WHAT YOU'LL GET IN RETURN:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive salary</li><li class="leading-relaxed">Self & Family Health Insurance</li><li class="leading-relaxed">Term & Life Insurance</li><li class="leading-relaxed">OPD Benefits</li><li class="leading-relaxed">Mental wellbeing through Plumm</li><li class="leading-relaxed">Learning & Development Budget</li><li class="leading-relaxed">15 days of Privilege leaves</li><li class="leading-relaxed">12 days of Casual leaves</li><li class="leading-relaxed">12 days of Sick leaves</li><li class="leading-relaxed">3 paid days off for volunteering or L&D activities</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">TIDE IS A PLACE FOR EVERYONE</h3>At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.DisclaimerIt has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Tide does not charge any fees at any stage of the recruitment process.</li><li class="leading-relaxed">All official Tide job opportunities are listed exclusively on our <a href="https://www.tide.co/careers/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Careers Page</a> and applications should be submitted through this channel._</li><li class="leading-relaxed">Communication from Tide will only come from an official @tide.co email address.</li><li class="leading-relaxed">Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.</li></ul>If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at <a href="mailto:talent@tide.co" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">talent@tide.co</a>Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.__You personal data will be processed by Tide for recruitment purposes and in accordance with <a href="https://assets.ctfassets.net/3h69mkdgxn20/4TE0uAE3SXomATDVneocNA/aa31893960b4064dd406ad15d029dcd3/RecruitmentPrivacyNotice.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Tide's Recruitment Privacy Notice</a>.__

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