We are Universal Music Group, the world’s leading music company. We are the home for music’s greatest artists, innovators and entrepreneurs.

Universal Music Group

Supervisor, Executive Support Technician

Director, Business & Legal Affairs (Litigation)

Lead Analyst, Fraud Prevention

Associate Manager, Audio & Visual Assets (Project Manager) - Bilingual (English/Spanish)

Administrative Assistant, Paralegal (Litigation)

Coordinator, A&R

Manager, Global Viral Marketing

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Analyst

The objective of this role is to provide day-to-day management of the Executive Support team, offering professional and timely support for a wide range of Technology, software, and conference systems. It requires excellent technical and interpersonal skills, a commitment to service, passion for work, integrity, and courage. The role demands empathy, the ability to simplify technical information, a sense of urgency, and a strong desire to provide outstanding service to the company’s most senior leaders, where trust, empathy, and discretion are key.

Coordinator, Creative Licensing Assets

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How You'll LEAD:</h2><p class="my-4 text-gray-700 leading-relaxed">The objective of this role in addition to providing technical support is to provide day-to-day management of the Executive Support team providing professional and timely support for a wide range of Technology, software, and conference systems. The role requires excellent technical and interpersonal skills as well as a commitment to supporting our team values: Being of service to our clients; having a passion for our work; exemplifying integrity in all that we do and acting with courage by doing the right thing for our clients and business.</p><p class="my-4 text-gray-700 leading-relaxed">The role requires interpersonal skills to complement the technical knowledge and skills required. It requires someone who can empathize with executives, EAs and simplify technical information and instructions, a sense of urgency and a strong desire to provide outstanding service. An elevated Level of Technical expertise is required for the role; this should be demonstratable by certification or equivalent experience in a similar environment.</p><p class="my-4 text-gray-700 leading-relaxed">The service provided is high visibility with the company’s most senior leaders. Trust, empathy and discretion are key.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How You'll CREATE:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide leadership, direction, and oversight to the executive support technicians.</li><li class="leading-relaxed">Work closely with the Manager and Director of Tech Support to set department objectives, track progress, and ensure alignment with organizational goals.</li><li class="leading-relaxed">Coordinate and manage the daily operational activities of the tech support team, ensuring efficient workflow and prioritization.</li><li class="leading-relaxed">Troubleshoot complex technical issues related to workspace technologies including hardware and software problems.</li><li class="leading-relaxed">Oversee the setup, provisioning, and support of Mac and PC hardware for the company’s most senior leaders.</li><li class="leading-relaxed">Educating leaders on how to use UMG’s approved collaboration and communication tolls.</li><li class="leading-relaxed">Ensure user access and permissions are enabled and appropriate for the executive team.</li><li class="leading-relaxed">Support the investor relations earnings and investor calls, including traveling to other locations.</li><li class="leading-relaxed">Monitor team performance metrics, prepare performance evaluations, and identify opportunities for team development and training.</li><li class="leading-relaxed">Maintain clear documentation of support processes, issues, and resolutions.</li><li class="leading-relaxed">Ensure adherence to established IT policies and procedures.</li><li class="leading-relaxed">Continuously evaluate and implement process improvements to increase efficiency and customer satisfaction.</li><li class="leading-relaxed">Be the first line triage for 24X7 support escalations related to executives.</li><li class="leading-relaxed">Manage the corporate technology and support at approved executives’ homes.</li><li class="leading-relaxed">Coordinate with Global Technology and UMG’s physical security to assist in the design and support of security systems.</li><li class="leading-relaxed">Enable UMG’s executive physical security team with all needed corporate tooling including: mobile phones, laptops, and approved software.</li><li class="leading-relaxed">Assisting with building out online profiles for contractors supporting executive protection within our internal security system</li><li class="leading-relaxed">Supporting the executive protection team with hardware, software and upgrades to our mobile command posts</li><li class="leading-relaxed">Build strong business, cross functional relationships</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Bring your VIBE:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Primary contact responsible for the support of senior executives and VIP clients</li><li class="leading-relaxed">Develop meaningful, trust based relationships with executives and their support staff to proactively address their needs and provide reliable, high quality IT support.</li><li class="leading-relaxed">Able to provide remote support for executives travelling and be flexible with support hours</li><li class="leading-relaxed">Strong interpersonal skills and the ability to work effectively across all levels of an organization and handle each request with discretion, tact, diplomacy, and patience</li><li class="leading-relaxed">Technical knowledge of (Information Technology Services Management tools (e.g., ticketing systems, reporting & survey management).</li><li class="leading-relaxed">Analytical / technical problem solving and troubleshooting skills across a wide range of technologies</li><li class="leading-relaxed">Strong knowledge of Apple, Windows, O365 products, build and config via SCCM/Intune/JAMF</li><li class="leading-relaxed">Proven troubleshooting skills ranging across multiple disciplines, software, and hardware, etc</li><li class="leading-relaxed">Understanding of networking and network troubleshooting</li><li class="leading-relaxed">Familiarity with AV and video conferencing standards, practices, and technology</li><li class="leading-relaxed">Good knowledge of ServiceNow functionality</li><li class="leading-relaxed">Work continuously on a task until completion (or escalating to another group where appropriate)</li><li class="leading-relaxed">Manage multiple high priority issues with senior leadership within the company.</li><li class="leading-relaxed">Represent Global Technology with professionalism and always demonstrating Global Technologies values</li><li class="leading-relaxed">Strong oral and written communication skills</li><li class="leading-relaxed">Ability to travel to other locations, including executive homes</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Perks Playlist:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit</li><li class="leading-relaxed">Comprehensive medical, dental, vision, and FSA options, as well as:</li><li class="leading-relaxed">100% coverage for out-patient mental health services</li><li class="leading-relaxed">Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)</li><li class="leading-relaxed">A lifetime fertility support allowance of $30,000 to plan participants</li><li class="leading-relaxed">Student Loan Repayment Assistance and Tuition Reimbursement</li><li class="leading-relaxed">100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation</li><li class="leading-relaxed">Variety of ways to prioritize much-needed time away from work including:</li><li class="leading-relaxed">Flexible Paid Time Off (PTO) for exempt employees</li><li class="leading-relaxed">3-weeks PTO for non-exempt employees</li><li class="leading-relaxed">2-weeks paid Winter Break</li><li class="leading-relaxed">10 Company Holidays (including Juneteenth and Wellbeing Day)</li><li class="leading-relaxed">Summer Fridays (between Memorial Day and Labor Day)</li><li class="leading-relaxed">Generous paid parental leave for every type of parent</li></ul>

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As a senior software engineer, you're entrusted with a pivotal role in the development process, leveraging your extensive experience and technical prowess to drive the creation of complex software solutions. You would be working as part of a core R&D team working on a multi-region multitenant cloud-based SaaS product using cutting-edge technologies like Microservices, AWS, Java, Spring, Angular, JS etc.

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<p class="my-4 text-gray-700 leading-relaxed">At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">So, what’s the role all about?</h2><p class="my-4 text-gray-700 leading-relaxed">As a senior software engineer, you're entrusted with a pivotal role in the development process, leveraging your extensive experience and technical prowess to drive the creation of complex software solutions. You would be working as part of a core R&D team working on a multi-region multitenant cloud-based SaaS product using cutting-edge technologies like Microservices, AWS, Java, Spring, Angular, JS etc.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How will you make an impact?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Degree in Computer Science, Industrial/Electronic Engineering</li><li class="leading-relaxed">Strong Backend expertise development experience in Node.js, TypeScript, Java, Spring Boot, Rest API.</li><li class="leading-relaxed">Strong knowledge around concurrency, and code performance</li><li class="leading-relaxed">A comprehensive familiarity and proven experience in OOD/OOP</li><li class="leading-relaxed">Experience developing enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Have you got what it takes?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">IT experience 4-7 years.</li><li class="leading-relaxed">Experience in high performance, highly available, and scalable systems</li><li class="leading-relaxed">Deep knowledge and experience with software design patterns and how they can effectively be incorporated into software design and when not.</li><li class="leading-relaxed">Passion to educate and mentor others in engineering best practices and patterns - team player.</li><li class="leading-relaxed">Experience working with Agile/SCRUM/Agile software development methodology.</li><li class="leading-relaxed">Great initiative - proven ability to tackle projects with a can-do attitude.</li><li class="leading-relaxed">Proven experience in operating within a global environment.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You will have an advantage if you also have:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS)</li><li class="leading-relaxed">Knowledge of Serverless computing and/or Cloud-Native Development</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What’s in it for you?</h2><p class="my-4 text-gray-700 leading-relaxed">Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Enjoy NiCE-FLEX!</h2><p class="my-4 text-gray-700 leading-relaxed">At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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