Veoneer Safety Systemsis the world leader in Automotive Electronic Safety Systems. Veoneer’s scalable, best-in-class restraint control systems are saving lives by mitigating the effects of a car crash. In 2023, our products are part of more than 40 scheduled vehicle launches. To date, we have delivered more than 1 billion electronic control units and crash sensors to car manufacturers globally.

Veoneer

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The Requirements Management Tool Support role involves managing and supporting specialized tools like CodeBeamer, Windchill RV&S, and Enterprise Architect for engineering requirements management. The responsibilities include providing user training, ongoing technical support, regular updates, backups, and maintenance of the tools. The role also requires diagnosing and resolving technical issues, maintaining detailed documentation, triaging tickets, providing feedback to management, monitoring system performance, and collaborating with development teams for enhancements. The role requires excellent verbal and written communication, strong leadership, and team management skills. The individual will work closely with the Engineering IT Infrastructure Manager to secure effective and performant application hosting and generate reports on application usage, performance metrics, and support ticket trends.

Job Title:&nbsp;Requirements Management Tool SupportJob Location: Bengaluru, India What we offer? Veoneer is a world leader, and over the years, Veoneer has delivered more than 1.1 billion electronic control units and crash sensors to car manufacturers globally.Owned by AIP and headquartered in the U.S. Veoneer has approximately 2,550 employees in 11 countries.What you'll do?<ul> <li>Providing support and managing a suite of specialized tools such as CodeBeamer, Windchill RV&amp;S and Enterprise Architect in engineering requirements management.</li> </ul><ul> <li>Conduct training sessions for users on the effective use of the requirements management tools where required and provide ongoing technical support.</li> </ul><ul> <li>Perform regular updates, backups, and maintenance of requirements management tools to ensure they are functioning correctly and efficiently with the latest release.</li> </ul><ul> <li>Diagnose and resolve technical issues related to the requirements management tools by involving the vendor when required.</li> </ul><ul> <li>Maintain detailed documentation of system configurations, procedures, and troubleshooting steps.</li> </ul><ul> <li>Triaging tickets between 2nd and 3rd level support.</li> </ul><ul> <li>Provide feedback to management regarding user needs and system enhancements.</li> </ul><ul> <li>Monitor system performance and proactively address potential issues before they escalate.</li> </ul><ul> <li>Work closely with development teams to identify and implement improvements or enhancements to CodeBeamer.</li> </ul><ul> <li>Close collaboration with Engineering IT Infrastructure Manager to secure effective and performant application hosting.</li> </ul><ul> <li>Generate reports on application usage, performance metrics, and support ticket trends to identify areas for improvement.</li> </ul>What you'll bring?<ul> <li>Minimum of three years of CodeBeamer administration experience</li> <li>Windchill RV&amp;S and Enterprise Architect administration experience is a plus</li> <li>IT skills such as Java, Apache Tomcat, MySQL, PostgreSQL and VMware</li> <li>ITIL Certification is a plus</li> <li>ServiceNow IT Service Management process experience</li> <li>Operating System experience: Windows Server 2016, Windows Server 2019, Windows Server 2022, Linux, preferred Ubuntu</li> <li>Excellent verbal and written communication</li> <li>Strong leadership and team management skills, with the ability to motivate and inspire</li> <li>Proven effectiveness to bring groups of people together to achieve a goal</li> <li>Quick learner who easily adapts to ambiguous situations</li> <li>Strong relationship building skills</li> <li>MS Office skills</li> </ul>Preferred Qualification: BE / BTech / ME / MTech

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The Renewal Account Executive manages Rocket Software clients and partners, focusing on maintaining and growing renewal rates, and establishing partner/client relationships to retain customers and identify upsell opportunities. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before the due date. They also serve as a liaison between customers and Rocket teams to resolve escalated issues to maximize maintenance revenue. They are the primary owner for executing the overall contract renewal process, following established procedures, and consistent Renewal Sales.

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

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It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description Summary:The Renewal Account Executive manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. Serve as liaison between customers and appropriate Rocket teams to resolve escalated issues and to maximize maintenance revenue. They are the primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.Essential Duties and Responsibilities:Build long term relationships with key customers (region/revenue size dependent) (50%)<ul><li>Proactive and regular customer outreach</li><li>Profile and document customer intel</li></ul>Minimize cancellations/ Maximize renewal revenue (25%)<ul><li>Manage price increases in renewal opportunity process</li><li>Educate the value of support</li><li>Negotiate renewals</li></ul>Liaise with Rocket teams (10%)<ul><li>Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts</li></ul>Cross/Upsell (15%)<ul><li>Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives</li><li>Handle complex escalations</li><li>Monitor renewal metrics for success&nbsp;</li><li>Renewal forecasting and pipeline reporting</li></ul>Required Qualifications: <ul><li>5+ years equivalent business experience, with preferable 2+ years in managing customer relationships</li><li>Strong written and verbal communication skills; strong German language skills are required.</li><li>Experience with a sales automation system, preferable&nbsp;Salesforce.com</li><li>Ability to influence and negotiate</li><li>High Energy and passion towards solving customer needs</li><li>Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources</li><li>Resilience: Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly.</li><li>Ability to be set and achieve goals with minimal management support/coaching.</li><li>Committed to Rocket Software core values of Empathy, Trust, Humanity and Love</li></ul>Information Security:Information security is everyone’s responsibility.&nbsp; A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.Diversity, Inclusion &amp; Equity:At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.#LI-SD1#LI-Remote.This position is eligible for commissions in accordance with the terms of the company’s plan.What Rocket Software can offer you in Vilnius: <ul><li><h2>Health Insurance: Choose from 3 great options!</h2></li><li><h2>Generous Time Off: Enjoy 25 days of annual leave, plus Juneteenth as an extra day off for everyone.</h2></li><li><h2>Rocket enhanced parental leave benefit.</h2></li><li><h2>Easy Sick Days: Get 6 days of fully paid sick leave without needing a medical certificate.</h2></li><li><h2>Employee Assistance Program – Digital Courses &amp; Meditations, Certified Personal Coaching &amp; Personal Therapy sessions.</h2></li><li><h2>Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.</h2></li><li><h2>Choose your own hybrid/remote work model.</h2></li><li><h2>Tuition Reimbursement and Certificate Reimbursement Program opportunities.</h2></li></ul>Annual salary range for this position is between €27,000.00 - €50,200.00 gross before taxes.Salary range applies only to candidates in LithuaniaSalary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. &nbsp;If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. &nbsp;We will make a determination on your request for reasonable accommodation on a case-by-case basis.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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