3PL Operations Manager

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially conscious. We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS

You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

THE IDEAL CANDIDATE:

We are seeking an experienced operations leader to oversee our newly launched 3PL fulfillment warehouse in Newville, PA. This is an on-site role, where you will partner closely with our 3PL provider to manage and optimize day-to-day warehouse operations while laying the foundation for scalable growth. The ideal candidate has a proven track record of leading high-volume ecommerce or retail logistics, with deep expertise in warehouse management, inbound and outbound flows, and performance optimization. Success in this role means stabilizing and scaling a new facility, achieving top-tier accuracy, speed, and cost efficiency. This position is a key driver of our supply chain strategy and a critical link in delivering an exceptional customer experience.

RESPONSIBILITIES:

• Oversee 3PL OperationsManage daily warehouse and fulfillment operations with domestic third-party logistics (3PL) providers, ensuring timely and accurate order processing across all channels.
• Monitor SLAs & Performance MetricsTrack, analyze, and enforce service level agreements (SLAs) for order fulfillment, shipping accuracy, and on-time delivery.
• Outbound Fulfillment Optimization & Performance ManagementOversee order fulfillment efficiency to ensure accurate picking, packing, and shipping. Optimize carrier selection, shipping speed, and cost while driving improvements in on-time shipments and order accuracy.
• Inbound & Receiving ManagementCoordinate with suppliers, carriers, and 3PLs to ensure smooth inbound freight flow. Monitor receiving processes to minimize delays, accelerate putaway, and ensure inventory accuracy upon arrival.
• Inventory & Warehouse CoordinationWork closely with internal inventory teams to manage stock levels, minimize stockouts, and ensure accurate inventory transfers between facilities.
• Issue Resolution & EscalationsIdentify and resolve fulfillment issues such as delayed shipments, mispicks, and damaged goods, escalating to carriers or warehouse partners as needed.
• Process ImprovementImplement best practices and continuous improvement initiatives to increase fulfillment speed, reduce costs, and enhance customer satisfaction.
• Technology & System IntegrationPartner with IT and operations teams to optimize WMS, OMS, and ERP integrations for seamless order processing, visibility, and automation.
• Carrier & Vendor ManagementDevelop and maintain strong relationships with shipping carriers and vendors, negotiate rates, and ensure compliance with fulfillment requirements.
• Reporting & AnalyticsCreate and maintain reports on fulfillment performance, operational efficiency, and cost control; use data to identify trends and recommend improvements.

REQUIREMENTS:

• Experience: 7-10 years managing third-party logistics (3PL) providers in a high-volume ecommerce or retail environment, with a proven track record of improving performance, accuracy, and cost efficiency.
• Operations Expertise: Strong background in warehouse and fulfillment management, including inbound receiving, outbound shipping, and inventory control.
• Performance Management: Deep knowledge of SLAs, KPIs, and fulfillment metrics, including shipping accuracy and on-time delivery.
• Systems Knowledge: Hands-on experience with WMS, OMS, and ERP systems; experience in systems integration and automation projects is highly valued.
• Analytical Skills: Strong reporting and data analysis skills using Excel, SQL, or BI platforms.
• Problem Solving: Proven ability to identify, investigate, and resolve operational issues such as mispicks, delays, and inventory discrepancies.
• Communication & Negotiation: Excellent interpersonal skills with the ability to build strong relationships with carriers, vendors, and cross-functional teams. Relationship management skills across vendors, carriers, and internal stakeholders.

We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals.

Pay Range

$121,000 - $142,000 USD

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.