Academy Program Coordinator (Contract)

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

We’re looking for a highly organized and detail-oriented Academy Program Coordinator to join Postman on a contract basis. This role is all about making our customer and internal training programs run smoothly — from managing attendee communications to supporting our users through Zendesk. You’ll handle scheduling, logistics, and follow-up to ensure every training experience is seamless.

What You’ll Do

• Customer Support – Provide day-to-day support for Academy users via Zendesk, including troubleshooting issues, answering inquiries, and escalating complex problems as needed.
• Training Logistics – Coordinate private training sessions by managing calendars, booking rooms, arranging logistics, and ensuring all event details are in place.
• Attendee Communications – Send pre- and post-session emails to attendees, including event details, surveys, and relevant resources.
• Event Coordination – Partner with Academy leads to manage session schedules, prepare materials, and liaise with instructors and attendees.
• Administrative Support – Maintain accurate records of training sessions, attendee lists, and follow-up actions.

About You

• Experience in event coordination, program support, or customer service (SaaS or education programs preferred)
• Strong organizational skills with high attention to detail
• Excellent written communication skills and ability to follow established processes
• Comfort using tools like Zendesk, Google Workspace, Airtable and online scheduling platforms
• Ability to manage multiple tasks in a fast-paced, remote-first environment

The reasonably estimated hourly rate for this contract role ranges from $45 to $60 per hour. Actual compensation is based on the candidate's skills, qualifications, and experience. This is a contract position and is exempt from company provided benefits.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

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As set forth in Postman’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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