Account Director - Retail Media

Reporting to our VP, Client Management, you will lead on important client partnerships, maintaining high levels of satisfaction, retention.

Your responsibilities will include:

• You will lead one or more client accounts, anticipating our client's needs, and identifying and pursuing growth opportunities
• You will collaborate with others to create strong client relationships, expressed through client feedback and client retention
• You will be seen by a client as the lead voice, being a trusted advisor
• You will provide direction to the client team and set and manage measurements that positively affect our clients' goals
• As a lead, you will manage client commercial targets, contributing to the commercial success of clients in your portfolio, as evidenced by year-on-year growth
• You will follow client management best practices and achieve internal KPIs to lead the strongest client partnerships
• You will promote how Jellyfish products and solutions can support clients’ KPIs
• You will support our client team(s), ensuring they have the appropriate resources needed to meet client needs

• 8 years+ experience working in media, specifically with clients in the retail sector
• Expertise in delivering high-profile campaigns and retainers
• Experience supporting and mentoring junior team members
• Great at building relationships at all levels and inspiring confidence in the delivery of projects
• Compelling written and verbal skills to convey complex information simply
• Articulate, incisive, and able to build constructive and lasting colleague/client relationships
• Excellent problem-solving skills, with the ability to flex and pivot in a fast-paced industry

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your CV in English.

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.  

💰 Reward: You'll join our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.

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