Account Management Coordinator

1 Day ago • All levels • Account Management

Job Summary

Job Description

foodpanda, part of the Delivery Hero Group, is seeking a highly organized Account Management Coordinator to support Key Account Managers (KAMs) in managing strategic grocery partners. This role involves assisting with day-to-day operations, troubleshooting vendor issues, coordinating promotional campaigns, onboarding new vendors, and managing SKU data including descriptions, images, and pricing. The coordinator will ensure smooth execution and timely issue resolution to foster partner success on the platform.
Must have:
  • Highly organized and detail-oriented
  • Strong sense of ownership
  • Manage multiple tasks in a fast-paced environment
  • Excellent communication skills
  • Comfortable working with spreadsheets
  • Fluent in English
Good to have:
  • Previous administrative, operations, or account support experience
  • Additional language skills

Job Details

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We're looking for a highly organized Account Management Coordinator to support our Key Account Managers (KAMs) in the day-to-day operations of managing our strategic grocery partners. This role is crucial for ensuring smooth execution and timely issue resolution to help our partners succeed on the platform.

What You’ll Do

  • Operational Support:
    • Assist KAMs in handling day-to-day operational tasks and troubleshooting issues with vendor accounts or listings.
  • Promotion Management:
    • Coordinate and support the uploading of promotional campaigns, ensuring correct setup, timely launches, and accurate data input.
  • Vendor Onboarding:
    • Help onboard new vendor branches and ensure all necessary information (e.g., SKUs, pricing, availability) is correctly added and maintained on the platform.
  • SKU Management:
    • Assist with the setup and updating of menu items or product listings (SKUs), including descriptions, images, pricing accuracy, and updates.

Qualifications

Who You Are

  • Highly organized and detail-oriented with a strong sense of ownership.
  • Able to manage multiple tasks in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Comfortable working with spreadsheets 
  • Previous experience in an administrative, operations, or account support role is a plus.
  • Fluent in English; additional language skills are a bonus depending on the region.

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