Account Supervisor

Company description

We’re a creative consultancy. That means we put creativity at the center of all our thinking—be it strategic consulting, design and advertising or product and service design. If you believe in the power of creativity to transform how people think and behave, you’re in the right place.

Overview

The Account Supervisor offers a blend of Production Project Management and Account Management services for two North American clients. Reporting into the Account Director, the Account Supervisor manages the day-to-day planning and execution of production campaigns, collaborating with various regional production hubs, on-site studios, and specialist producers as needed to deliver omni-channel production on time and on budget, while delighting our clients in the process.

This role helps to synchronize communications between production teams and clients and is responsible for accurate and thorough documentation: status reports, contact reports, and project timelines. The candidate needs to understand Web, Print, and Digital Advertising Channels (TV, OLV, Social, Display Banners), and the different steps within the execution process (brief intake & project setup, scheduling, resourcing, estimate development, shoot production, traffic & QA, and job wrap).

Responsibilities

• Project Management – be the day-to-day lead on production activities in collaboration with Engagement Leads, Project Managers, Clients, Creative Partners, and Studio Producers. Handle volume effectively and be confident in prioritizing and delegating tasks.
• Production Expertise – be the client’s subject matter expert, assisting with production queries, presenting estimates, and advising how best to ensure briefs are delivered to the highest quality and client budget. Accurately interpret business requirements to deliver on objectives.
• Integrated Collaboration – participate in weekly meetings with regional partners for North American campaign integration. Strengthen and maintain the collaborative relationships that have been established with our client’s partners.
• Planning – Maintain weekly internal and IAT (integrated agency team) status documents to track incoming project work from assigned Brands. Drive efficiencies and optimize timelines through the project lifecycle.
• Client Partnership – Effectively manage client communications and expectations of brief objectives, timelines and budgets to support KPI performance.
• Process – supports Director with process playbook development and suggests process improvements so that we are continuously improving upon the way we work
• Quality Control – assess risks, develop and oversee asset QA to ensure all output meets client requirements, has been thoroughly QC’d and is approved before release to the client/media
• Problem Solving – be a pro-active problem solver, anticipate issues, and be two steps ahead of the team at all times

Brand and Creative Agency Engagement

• Deepen existing partnerships with Client Brand Managers and Creative Agencies through consistent connection and collaboration, responsiveness, accountability, and proactive problem-solving
• Serve as client-facing project orchestrator from kick-off to delivery, sharing and tracking timelines and budgets
• Participate in internal and client status meetings – including maintaining an up-to-date status sheet of all projects
• Assists Account Director in annual pipeline planning and attends bi-annual media planning sessions

Financial Management

• Helps to develop accurate project estimates in collaboration with Project Managers, Producers and Business Affairs team
• Updates project tracker and client tools with all estimate data on a monthly basis
• Coordinates with finance to share approved estimate and ensures job wrap (reconciliation, PO requests) is completed in a timely manner at project completion

Communication Skills

• Communicates effectively (written & oral)
• Friendly and calm communication style when working under pressure
• Develops and confidently presents agency presentation decks as required during the production process

Qualifications

• Bachelor's degree in marketing, advertising, business administration, or a related field.
• Minimum 4 years of experience in a Production, Account Service, or Project Management environment within marketing/advertising agency environment, preferably with retail/financial clients
• Proven track record of successfully managing high-profile accounts and delivering complex projects on time and within budget.
• Experience working within always-on, content-marketing environments and leveraging content-marketing calendars.
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Ability to multi-task and maintain a high standard of work within a fast-paced and deadline-driven environment
• Attention to detail
• Experience working within cross-border regional hubs or teams
• Proficient with Smartsheet, Adobe, MS Office applications (Outlook, Excel) and Google Suite

Additional information

Leo Burnett Toronto is an equal opportunity employer with a strong commitment to diversity and inclusion. Drawing on valuable perspectives and insights from our unique workforce allows us to continue sharing our best work with the world. We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests.