Aftersales Engineer
10 Months ago • All levels
Software Development & Engineering
Job Description
Zeeco fosters a robust work environment with opportunities for growth and collaboration with industry leaders. The Aftersales Engineer will be responsible for building and maintaining trust with clients by offering exceptional technical assistance, identifying key personnel, and developing long-term relationships. The role involves actively promoting Zeeco products and services, identifying sales opportunities, following up on quotes, and assisting in closing orders. Additionally, the engineer will support the commissioning, startup, and troubleshooting of combustion equipment, evaluate operational status, and provide technical education to manufacturer's representatives. Negotiation and influencing decision-makers are key, as is providing feedback for product improvement and collaborating with sales teams.
Must Have:
- Bachelor's Degree in Engineering
- Significant work experience with combustion equipment
- Knowledge of combustion equipment, chemical processing, or hydrocarbon processing industries
- Proven customer service and sales experience
- Experience in assessing and resolving technical issues
- Strong technical capabilities
- Independent and proactive work ethic
- Excellent communication and interpersonal skills
- Ability to influence and negotiate
- Strong problem-solving ability
- Results-driven mindset
- Ability to work efficiently in a fast-paced environment
Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts.
Key Responsibilities
- Client Engagement & Relationship Management:
- Sales Promotion & Opportunity Generation:
- Technical Support & Commissioning:
- Negotiation & Influence:
- Continuous Improvement & Collaboration:
- Other job as assigned.
- Build and maintain trust with clients by offering exceptional technical assistance.
- Identify key personnel within client organizations and develop long-term working relationships.
- Engage with clients to understand their needs and position Zeeco products and services effectively.
- Actively promote Zeeco products and services to existing and potential customers.
- Identify sales opportunities and work to generate inquiries.
- Follow up on open quotes and assist in closing orders.
- Identify and leverage facility maintenance turnaround schedules to offer solutions.
- Assist with the commissioning, startup, and troubleshooting of combustion equipment.
- Evaluate the operational status of equipment and provide scope definitions.
- Provide technical education and support to enhance the performance of Zeeco’s manufacturer’s representatives.
- Negotiate and influence decision-makers to establish working agreements with strategic end-users.
- Identify opportunities to improve Zeeco’s offerings through customer feedback.
- Work closely with Zeeco’s product teams to provide actionable feedback for improvement.
- Collaborate with sales teams to align strategies and achieve regional goals.
Qualifications
- Educational Background:
- Professional Experience:
- Skills & Attributes:
- Bachelor’s Degree in Engineering (preferred).
- Significant work experience with combustion equipment (required).
- Knowledge of combustion equipment, chemical processing, or hydrocarbon processing industries.
- Proven customer service and sales experience.
- Experience in assessing and resolving technical issues.
- Strong technical capabilities with an independent and proactive work ethic.
- Excellent communication and interpersonal skills, with an ability to influence and negotiate.
- Strong problem-solving ability and a results-driven mindset.
- Ability to work efficiently in a fast-paced environment.
Working at Zeeco means being part of a people-centric culture and environment built on mutual respect, personal encouragement, professional integrity, and limitless opportunity. Join Zeeco and embark on a fulfilling journey where innovation, collaboration, and personal and professional growth converge.
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