Analyst - Website Security - Remediation Analyst

Location Details: India - Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

The Remediation Support Analyst plays a key role in providing support to our website security customers. The remediation analysts perform different aspects of the incident response lifecycle, which may include the following but not limited to:
Detection & Analysis: Identification of malware and verification of components that could compromise the environment; Containment, Eradication & Recovery: Malware removal and site availability check; Post-Incident Activity: Recommendation for malware prevention. Work is primarily focused on website cleanups, but the role requires knowledge on Programming (mostly PHP), to understand how pieces of code could be used maliciously, Content Management System (CMS) to understand its structure and how attackers take advantage of that and much more. Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed but also learn a different skill along the way during the cleanup process.

What you'll get to do...

• Website cleanup and troubleshooting (this role will resolve customer issues through support tickets)
• Process malware removal requests by following a trained process, checklist, and workflow while also demonstrating strong customer service skills
• Code reading to determine if a particular file is malicious or not
• Encouraging our system with new findings to improve our automation process
• Solving customers' websites with WordPress, Joomla, Drupal and other CMS software
• Writing regular expressions "regex"
• Work across teams to review data and produce security specific content for sharing

Your experience should include...

• General understanding of security principles and use good security practices in general
• Experience with cPanel/WHM or other control panels
• Working experience with S/FTP, SSH, DNS and MySQL
• Ability to troubleshoot a variety of hosting and website issues
• Web Malware Experience (decoding, understanding); basic ability to read/understand code (JavaScript, PHP)
• Great communication skills

You might also have...

• A get it done right attitude because customer experience matters
• You take ownership of your projects and communicate clearly
• High standards and want to make a difference with your work
• Organisational skills that allow you to prioritize and plan work activities by using time efficiently
• Open source and community participation and contributions a plus  
• PHP and Shell scripting/automation
• Experience reading/writing/coding in PHP, JavaScript, SQL
• Experience with Windows servers

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.