Anti Fraud Manager

WHO WE ARE 🌍

We help creators and businesses automate conversations on Instagram, Messenger, WhatsApp, Telegram, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We’re searching for an Anti-Fraud Manager who sees challenges as opportunities to create smarter systems. You’ll lead the strategy, vision, and execution of fraud prevention across Manychat, guiding a cross-functional team of data analysts, engineers, and support agents. Your expertise will help safeguard users, strengthen platform integrity, and balance security with an excellent user experience. If you want to shape how a rapidly growing platform fights fraud while making a real impact every day, we’d love to hear from you.

WHAT YOU'LL DO 🚀

• Own the anti-fraud domain by leading the vision, roadmap, and execution for fraud detection and prevention initiatives, with a primary focus on WhatsApp and Email channels.
• Lead a cross-functional team of data analysts, engineers, and fraud operations agents, aligning them on measurable anti-fraud goals.
• Leverage data to design monitoring systems, risk models, and dashboards that provide clear visibility into fraud trends and platform health.
• Develop scalable dashboards, data alerts, and models to identify fraudulent behavior and mitigate risks early.
• Balance trade-offs by making product and process decisions that reduce fraud without creating unnecessary friction for legitimate users.
• Collaborate with product managers and designers to integrate anti-fraud measures seamlessly into core product flows.
• Stay ahead of emerging threats by monitoring fraud tactics and technologies and designing proactive defenses.
• Protect users and platform integrity while supporting business growth and scalability.

TO SHINE IN THIS ROLE 💥

You’ll need:

• 7+ years of experience in product management and data analytics, including leading cross-functional teams.
• Proven track record of launching and scaling data-driven products in high-volume environments (finance, trading, retail, or SaaS).
• Strong analytical background: hands-on with SQL, Python, BI tools (Tableau, Metabase, Amplitude), and building dashboards and monitoring systems.
• Familiarity with fraud detection methods, risk scoring, and operational anti-fraud processes.
• Product mindset: ability to identify the right problems to solve, design effective solutions, and balance risk reduction with usability.
• Strong management and communication skills: capable of rallying data teams, engineers, and operations toward a shared vision.
• A proactive, problem-solving mindset with curiosity about emerging fraud patterns and technologies.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

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