Application Support L3 - US Client (Barracas, Olivos)

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

Our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT operations support will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

When you join Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the IT Operations Support team you will provide critical application support and troubleshooting to maintain seamless operations. As a Senior Associate, you will leverage your technical knowledge to mentor team members, manage stakeholder expectations, and enhance client satisfaction, while navigating the complexities of IT systems and cloud infrastructure.

Responsibilities

• Provide critical application support and troubleshooting for IT systems
• Mentor team members to enhance their technical proficiency
• Manage stakeholder expectations to secure satisfaction
• Navigate complexities in cloud infrastructure and IT operations
• Collaborate with teams to resolve technical issues
• Maintain seamless operations through impactful support strategies
• Uphold professional standards in application management
• Analyze system performance to identify improvement areas

What You Must Have

• 5 years of progressive experience in IT systems, with the last 3 working in Azure (DevOps or Cloud Ops) with hands-on approach
• Experience in application support
• SQL basic knowledge
• Excellent communication and customer service skills
• Advanced English

What Sets You Apart

• Experience with Docker or Kubernetes
• Scripting (Powershell or Bash)
• Experience in infrastracture

General requirements

• Understand the importance of have a correct information management
• Knowledge of Information Security and Data Protection
• Correct Information Security Management

All qualified applicants will receive consideration for employment at without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. is proud to be an inclusive organization and equal opportunity employer.

Travel Requirements

Not Specified

Job Posting End Date