Application/Technical Support

Job Description

• This role requires you to proactively monitor APIs and respond to alerts to ensure system health and stability.
• You will need to query both relational (RDMS), non-relational (NoSQL) databases to investigate and resolve issues.
• You'll be responsible for writing scripts to automate the process of fetching and correcting data points, for analysis.
• You'll need to collaborate with the engineering team to debug and implement permanent fixes for technical issues.

Skills & Experience

• [Must have] - Proficiency in either Python or JavaScript for scripting, automation, and data analysis.
• [Must have] - Strong analytical and debugging skills to diagnose and resolve complex technical issues.
• [Must have] - A solid understanding of databases and the ability to write SQL queries to extract data and troubleshoot issues.
• [Must have] - Foundational knowledge of APIs (RESTful), micro services, and log analysis concepts.
• [Must have] - Excellent verbal and written communication skills to effectively report on production issues and collaborate with engineers and stakeholders.
• [Good to have] - Familiarity with public cloud services such as AWS, Azure, or GCP.
• [Good to have] - Internship or academic project experience in a software development, DevOps, or technical support role.
• [Good to have] - Knowledge of specific logging and monitoring platforms like Splunk, ELK Stack, Grafana, or Prometheus.

About InCred

InCred was founded by Bhupinder Singh in 2016. InCred is credited for Incredible India. We use technology and data-science to make lending quick, simple and hassle-free. We believe traditional ways of lending can exclude those most in need because of outdated, rigid and often inefficient processes. At InCred, we have simplified the lending process with a sharp focus on serving our borrowers’ unique needs and circumstances – offering our customers a truly superior borrowing experience.

Company Address: Vasanth Nagar. No 8, Second Floor, Feather Lite Vista Building, MV Jayaram Road, Vasanth Nagar, Bangalore-560052

Funding: $254.4M

Team Size: 5000+

InCred’s vision:

To create a trustworthy, transparent, and highest integrity financial institution that positively advances the socio-economic well-being of lower middle class to middle-class Indian households while protecting the interests of all stakeholders

About InCred product and services:

InCred is a new-age financial services group that leverages technology and data-science to make lending quick and easy.

At InCred Financial Services we build cloud native distributed services to solve the most challenging problems of scale. These services are developed in different programming languages as we pick up the best language to solve a problem. Following are some of the languages we use to build our services NodeJS, Python, Java, Elixir, Golang and Typescript.

Our infrastructure is developed using IAAC where the DevOps team uses CloudFormation, Terraform, Ansible, AWS-CDK to create and maintain the infrastructure. We are working on real time streaming problems in the areas of lending, disbursement, customer engagement. We are leveraging Apache Spark, Kafka, Kinesis for designing different solutions.