Area Operations Manager (Denpasar)

About the role

As Area Operation Manager, you will be an integral player in the Indonesia Region team. Focus on managing the supply, you will handle full operational activities related to our driver-partners, including operations monitoring (that include acquisition, onboarding, engagement, and driver welfare), ensure the SOP is in compliance with area regulations, and collaborate with various stakeholders in ensuring the full capacity of the performances of our driver-partners in efforts to provide the best experience for our drivers.

What you will do

• Accountable for day-to-day operations monitoring (2W and 4W) including: driver acquisition management, driver engagement management (loyalty & retention and safety & performance training), driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrant), driver income through driver expenses reduction and providing alternative income (i.e. Swadaya, Promo Go)
• Collaborate with Area Head for day-to-day escalated issues around driver services
• Collaborate with Sales and Consumer Engagement team to achieve shared target in Area level
• Collaborate with Public & Government Relation team and Local Government that related to operations, e.g. Dishub
• Responsible for end to end processes channel walk in center (Driver Support Unit) in the area
• Ensure SOP and legal compliances in the specific area
• Manage and evaluate all programs related with generating more high quality drivers in the region
• Support Regional Operations Head in product changes roll out and other strategic implementation in the region

What you will need

• 5+ years experience in operations, preferably at the managerial level and from Multi National Company
• Having strong analytical thinking, insights generating, and complex problem solving skills using various improvement tools and methods, including Big Query/ SQL, Tableau
• Having good understanding about supply and demand planning
• Having experience in managing a small team (> 3 members)
• Having good communication skills and good attention to detail and routine activities
• Able to create creative solutions toward operation issues and empower relevant team to execute properly
• Able to handle communication in community or mass conflict
• Fluent in Bahasa Indonesia & proficient in spoken and written in English