Area Operations Staff
Job Summary
Job Description
The Area Operations Staff supports the Area Operations Supervisor in managing all aspects of spectrum operations at the area level. This includes driver engagement, acquisition, and problem-solving in the field. The role involves handling conflicts, ensuring regulatory compliance, and maintaining stakeholder relationships within the area. Key responsibilities include managing the driver support unit, coordinating the driver community, conducting online and offline programs for drivers, monitoring operational metrics, proposing action plans, and escalating issues as needed. The staff will also coordinate with the supervisor on escalated driver service issues.
Must have:
- Handle driver support unit/walk-in center
- Manage driver community
- Conduct driver programs
- Monitor operations metrics
- Coordinate escalated issues
- Good communication skills
- Social media literacy
- Critical thinking and problem-solving
- Intermediate Excel/Google Sheet proficiency
- Intermediate English proficiency
Good to have:
- Fresh graduate or relevant experience
- Diploma/Bachelor degree with min GPA 3.0
- Graduated from a top university
5 skills required
Job Details
About the Role
Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at Area level, including but not limited to hold driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
What You Will Do
- Handle driver support unit/walk in center in the area: onboarding, troubleshooting, attribute selling, issue escalation;
- Manage driver community: coordination, training, troubleshooting, issue escalation;
- Conduct online and offline program related to driver partners’ activities;
- Monitor all operations metrics (Demand, Supply, Reliability, Service Level, Risk, etc), propose action plan, and escalate if necessary;
- Coordinate with Area Operations Supervisor for day-to-day escalated issues around driver service
What You Will Need
- Fresh graduate, having working experience is a plus;
- Diploma/Bachelor degree with min GPA of 3.0, from top university is a plus;
- Good communication skill and social media literacy;
- Good critical thinking and problem solving skill;
- Intermediate proficiency in Excel/Google Sheet;
- Intermediate proficiency in spoken and written in English.
About the Team
As Area Operations Staff, he/she will support the Area Operations Supervisor on a day to day basis. He/she also will work closely with the drivers in the field and will be the first contact for driver to escalate any issues.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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