Assistant Manager - Customer Service and Logistics

Job Purpose:

Play an integral role in Logistics processes to support the delivery of superior Customer Service levels to support the Commercial ambition

Key Responsibilities:

• Management of the Freight Forwarder and Customs Clearance LSP’s contract through the Supplier Relationship Model ensuring agreed service levels are being achieved.
• Responsible for shipping documents/Customs declaration sheets accuracy
• Directly contact with Customs Department related to clearance process and price consultation of FMCG to ensure service levels are achieved
• Follow Inbound Freight processes
• Management of payment to LSP and distributor related spent
• Primary contact for Inventory availability for the Commercial business.
• Ensure the allocation of Inbound Freight from CTS and prompt resolution of discrepancies. Understand root cause of issues and remedy.
• Follow process for tracking of Inbound Freight spend and reporting of variances to Budget.
• Coordination and execution of re-packing activities within the market to support the Commercial business.
• Management of scheduling activities with the Re-pack facilities and communication to the Commercial business of product availability
• In charge of CERP system transaction and E-invoice.
• Ensure compliance with GSK Quality and EHS Standards.

Key Qualifications:

• Degree in Business Administration, Logistics or equivalent
• Some college or equivalent work experience (consult manager on equivalent work experience) will be an added advantage.
• Business Administration/Project Coordination experience
• Technically savvy in the Microsoft software platform and web tools
• Knowledge of GSK systems, processes and policies is an added advantage
• Attention to detail and organizational skills
• Good interpersonal, communications and written skills

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.