Associate Client Service and Implementation Analyst

10 Minutes ago • All levels

Job Summary

Job Description

Morningstar Indexes team leverages its expertise in equity research, manager research, asset allocation, and portfolio construction to create innovative investment solutions, empowering investors' success. The Client Services and Implementation team seeks intelligent and creative professionals for pre-sales and client service functions. The primary role involves supporting internal/external clients and sales with data, research, and analytics for Morningstar indexes across asset classes. Secondary focus includes operational support and leading non-technical projects. This individual contributor role requires independent work outside Mumbai hours to provide global coverage, offering exposure to both back-end index operations and front-end client interaction.
Must have:
  • Be a product expert on Morningstar Indexes.
  • Support sales team with presentations, data, and analytics.
  • Coordinate with Product Management and Operations for index launches.
  • Oversee daily publishing and deliveries of index values and files.
  • Escalate bottleneck issues and liaise with vendors.
  • Monitor daily index calculation and ensure file dissemination.
  • Automate manual tasks with Robotic Process Automation team.
  • Create self-help modules/templates for sales team.
  • Manage non-technical projects for index business growth.
  • Hold a Bachelor’s or Master’s degree in Engineering, Finance, Management, or Economics.
  • Possess strong interest in Finance.
  • Be comfortable with basics of MS Office.
  • Demonstrate excellent written and verbal communication skills.
  • Work effectively as a team player.
  • Collaborate with global teams under tight deadlines.
  • Exhibit passion for innovation.
  • Believe in empowering investors’ success.
Good to have:
  • Progress towards CFA
  • SQL
Perks:
  • Hybrid work environment (remote and in-person)
  • Opportunity to collaborate in-person each week (at least three days)
  • Range of other benefits to enhance flexibility
  • Tools and resources to engage meaningfully with global colleagues

Job Details

The Group:

Morningstar Indexes team leverages its expertise in equity research, manager research, asset allocation, and portfolio construction to create innovative investment solutions. It uses Morningstar`s intellectual property to create indexes that empower investors’ success at every stage of the investment process - market monitoring, benchmarking, and asset allocation. The unit offers a broad suite of global equity, bond, commodity and asset allocation indexes.

The Role:

Morningstar Indexes seeks intelligent and creative professionals for its Client Services and Implementation team. We are looking for candidates who are interested in Pre-Sales and Client service function. The primary function of the team is to support the Indexes internal/external clients and sales group by providing data, research and analytics for Morningstar indexes across asset classes (Equity, Fixed Income, Alternatives, Multi-Asset). The secondary focus area would be to provide operational support and lead selected non-technical projects to support the growth of Morningstar business. It’s an individual contributor role and the selected candidate would be required to work independently outside of Mumbai operational hours to provide continuous coverage to Morningstar Indexes global sales clients and operational efforts. This role provides a balanced exposure to both back-end index operations and front-end, either directly or through sales organization. This position will be in Vashi, Navi Mumbai (India).

Responsibilities:

  • Be a product expert on Morningstar Indexes to satisfactorily respond to client and sales related queries with quick turnaround time
  • Enable sales team with presentations, marketing collaterals, data, research & analytics
  • Coordinate with Product Management, Operations and prospective client to launch and operationalize Morningstar Indexes
  • Oversee daily publishing and deliveries of end of day index values, portfolios and other files to internal and external clients and third parties in a timely manner
  • Escalation of bottleneck issues to vendors and liaise with them
  • Work with vendors and monitor daily index calculation and ensure seamless dissemination of daily files.
  • Work with Robotic Process Automation team within Morningstar to automate manual tasks and further streamline the process
  • Create self-help modules/templates on Morningstar Direct to equip sales team to quickly respond to general data related queries on their own
  • Manage non-technical projects to support the growth of index business

Requirements

  • A Bachelor’s or master’s degree in Engineering, Finance, Management, Economics, etc. and a strong interest in Finance.
  • Some progress towards CFA is preferable
  • Comfortable with basics of MS Office, SQL (preferred)
  • Excellent written and verbal communication skills and work as a team player
  • Ability to collaborate with the global team and deliver quality outcomes under tight deadlines
  • The candidate should exhibit a passion for innovation, and harbor a genuine belief in, and acceptance of mission to empower investors’ success

Morningstar is an equal opportunity employer.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

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