Associate Cloud Support Engineer

Job Description

You will provide a high level of customer satisfaction through the delivery of technical back-office support to Wolters Kluwer’s customers for our cloud-hosted financial management software applications.

In this role you are responsible for complex problem analysis and resolution: you analyze, diagnose, work together with consultants and clients, liaise with internal development teams, recreate and solve reported problems.

Responsibilities

• Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments.
• Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack.
• Monitor, identify, troubleshoot server and network issues.
• Interface with the technical and functional implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, Analysts and Consulting professionals.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.
• Carry out functional acceptance and integration acceptance tests, performance tuning and benchmarks.
• Develop and enhance automation utilities and components to enhance the integration, flexibility and availability of our solution with customers.
• Work with Azure Pipelines to create and maintain customer environments.

Requirements

• Bachelor’s or master’s degree in computer science-related fields.
• Students in final years are also eligible.
• Knowledge or experience with Azure or other cloud platforms.
• Desired programming languages: Java, JavaScript, SQL.
• Operating systems: Windows (Linux is a plus).
• Database knowledge: SQL (MS SQL Server, Oracle) and RDBMS concepts.
• Availability for stand-by shifts on a monthly level which might require interventions outside the business hours.
• Fluency in English (written and oral).

Nice to have:

• Awareness regarding Application Monitoring Tools (i.e. Grafana) is a plus.
• Experience with cloud performance tuning and security testing is a plus.
• Experience with application servers like Wildfly or Jboss is a plus.
• Performance tuning expertise of databases (indexes, constraints, data integrity, triggers usages)
• Other languages (such as German or French) are a plus.

Our Offer

• Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong
• Annual incentive plan based on division financial performance and your seniority
• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
• Corporate Health Insurance
• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
• Up to 28 days of annual leave based on seniority
• We have a strong Work from Home culture and take into consideration punctual needs and more
• Flexible working schedule. You’ll find the flexibility for balance in your life
• Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world