Bluetooth Customer Facing Engineer

1 Year ago • 5 Years + • Software Development & Engineering

Job Summary

Job Description

Provide customer-facing technical support for Bluetooth solutions on Windows PCs, including driver integration, feature enablement, and debugging. Own triage and root cause analysis of Bluetooth issues in complex PC systems across USB and PCIe interfaces. Collaborate with internal development, validation, and platform teams to resolve hardware/software interoperability issues. Deliver onsite support and technical workshops to guide customers through design bring-up, tuning, and validation. Drive new Bluetooth feature enablement and ensure compatibility with evolving Windows driver stacks. Champion product innovation initiatives, contributing to next-generation Bluetooth user experience and quality improvements. Track and report issue trends, provide timely status updates, and escalate blockers with strong ownership. Collaborate with sales, marketing, and engineering teams to align technical deliverables with business objectives.
Must have:
  • 5+ years experience with Bluetooth stack on Windows PCs
  • Strong understanding of Windows driver architecture
  • Proficient in debugging tools and logs
  • Experience working with OEM/ODM customers
  • Strong communication and presentation skills in English
Good to have:
  • Bachelor's or Master's degree in EE, CE, CS or related
  • Experience with USB/PCIe interfaces
  • Experience with Bluetooth HCI layer
  • Experience with bus analyzers
  • Able to work independently and drive initiatives

Job Details

Job Details:

Job Description: 

- Provide customer-facing technical support for Bluetooth solutions on Windows PCs, including driver integration, feature enablement, and debug. - Own triage and root cause analysis of Bluetooth issues in complex PC systems across USB and PCIe interfaces. - Collaborate with internal development, validation, and platform teams to resolve hardware/software interoperability issues. - Deliver onsite support and technical workshops to guide customers through design bring-up, tuning, and validation. - Drive new Bluetooth feature enablement and ensure compatibility with evolving Windows driver stacks. - Champion product innovation initiatives, contributing to next-generation Bluetooth user experience and quality improvements. - Track and report issue trends, provide timely status updates, and escalate blockers with strong ownership. - Collaborate with sales, marketing, and engineering teams to align technical deliverables with business objectives.

Qualifications:

- Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field.

-5+ years of hands-on experience with Bluetooth stack, profiles, and RF performance on Windows PCs.

- Strong understanding of Windows driver architecture, USB/PCIe interfaces, and Bluetooth HCI layer.

- Proficient in debugging tools and logs: Windows Event Viewer, HCI trace, bus analyzers (e.g., Ellisys, Lecory), and logic analyzers.

- Experience in working directly with OEM/ODM customers and managing technical issues through resolution.

- Strong communication and presentation skills for effective customer engagement and internal reporting in English.

- Able to work independently and drive initiatives, including experimentation and field validation.

          

Job Type:

Experienced Hire

Shift:

Shift 1 (Taiwan)

Primary Location: 

Taiwan, Taipei

Additional Locations:

Business group:

The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to deliver purposeful computing experiences that unlock people's potential - allowing each person use our products to focus, create and connect in ways that matter most to them. As the largest business unit at Intel, CCG is investing more heavily in the PC, ramping its capabilities even more aggressively, and designing the PC experience even more deliberately, including delivering a predictable cadence of leadership products. As a result, we are able to fuel innovation across Intel, providing an important source of IP and scale, as well as help the company deliver on its purpose of enriching the lives of every person on earth.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.

Similar Jobs

Ello - Product Engineer (ML & Mobile)

Ello

San Francisco, California, United States (On-Site)
5 Months ago
Advanced Systems Group, LLC - Senior Broadcast Engineer

Advanced Systems Group, LLC

Los Angeles, California, United States (Remote)
1 Year ago
Shield AI - Electrical Engineer II

Shield AI

Dallas, Texas, United States (On-Site)
1 Month ago
Publicis Groupe - Commercial Financial Analyst

Publicis Groupe

London, England, United Kingdom (On-Site)
1 Month ago
CD PROJEKT RED - Technical Animator, Narrative

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Cadence - Software Engineer II: VIP

Cadence

Brazil (Hybrid)
3 Months ago
Gusto - Principal Software Engineer - Payroll

Gusto

New York, United States (Remote)
1 Month ago
Nagarro - Senior Engineer

Nagarro

Sri Lanka (Remote)
10 Months ago
Scanline VFX - Lead Software Engineer

Scanline VFX

Montreal, Quebec, Canada (Remote)
10 Months ago
e2 open - Senior Software Engineer

e2 open

Hyderabad, Telangana, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

SimpliSafe - Senior Embedded DSP/ML Engineer

SimpliSafe

Boston, Massachusetts, United States (Hybrid)
1 Month ago
PwC - Associate -SAP ABAP-Kolkata-TC

PwC

Kolkata, West Bengal, India (On-Site)
11 Months ago
Cadence - Lead Software Engineer

Cadence

Cambridge, England, United Kingdom (Hybrid)
2 Months ago
Sega (UK) - Senior AI Programmer

Sega (UK)

Horsham, England, United Kingdom (Hybrid)
2 Months ago
DraftKings - Lead Site Reliability Engineer, Networking

DraftKings

Boston, Massachusetts, United States (On-Site)
1 Month ago
Qualcomm - Department Support Assistant, Intermediate

Qualcomm

Boulder, Colorado, United States (On-Site)
3 Months ago
Raid Base - Senior Artist, VFX

Raid Base

Los Angeles, California, United States (Remote)
1 Year ago
GameChanger - IT Support Analyst (Contract)

GameChanger

New York, United States (Hybrid)
1 Month ago
hogarth - Content Production Manager

hogarth

Buenos Aires, Buenos Aires, Argentina (On-Site)
3 Months ago
Critical mass - Paid Search Director

Critical mass

Chicago, Illinois, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Taipei, Taiwan

Canonical - PC Platforms Engineer - Ubuntu Linux

Canonical

Taipei City, Taiwan (On-Site)
3 Months ago
cirrus logic - Applications Engineer

cirrus logic

Taipei City, Taiwan (Hybrid)
3 Months ago
binance - Senior DevOps Engineer (Kubernetes/ AWS/ Cloud-native)

binance

Taipei City, Taiwan (Remote)
4 Years ago
Nahc.io - Operations Manager (Travel Industry)

Nahc.io

Taipei City, Taiwan (On-Site)
1 Month ago
Canonical - Ubuntu Enablement - Software Engineering Manager

Canonical

Taipei City, Taiwan (On-Site)
3 Months ago
rivos - Silicon DFT - Full time

rivos

Hsinchu, Hsinchu City, Taiwan (Hybrid)
10 Months ago
NVIDIA - Mixed-Signal Circuit Design Engineer - New College Graduate

NVIDIA

Taipei City, Taiwan (On-Site)
6 Months ago
rivos - SOC Physical Design Verification Engineer - Full Time

rivos

Hsinchu, Hsinchu City, Taiwan (Hybrid)
10 Months ago
appier - Campaign Executive

appier

Taipei City, Taiwan (On-Site)
3 Months ago
appier - Technical Service Engineer

appier

Taipei City, Taiwan (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

JMA - Senior FPGA Design and Verification Engineer

JMA

Castel San Pietro Terme, Emilia-Romagna, Italy (On-Site)
1 Month ago
Assystems - Senior Mechanical Engineer

Assystems

Culham, England, United Kingdom (Hybrid)
10 Months ago
Qualcomm - GPU Engineering Program Manager

Qualcomm

San Diego, California, United States (On-Site)
3 Months ago
Alpha Sense - Lead Software Engineer - GenAI

Alpha Sense

New York, United States (On-Site)
3 Months ago
Capgemini - SAP SuccessFactors Administration

Capgemini

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Highspot - Principal Engineer

Highspot

Seattle, Washington, United States (Hybrid)
3 Months ago
Apple - Director of Semiconductor Engineering

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Apple - Hardware Systems Engineering

Apple

Cupertino, California, United States (On-Site)
3 Months ago
Roblox - Principal Software Engineer, Real-Time Character Technology

Roblox

San Mateo, California, United States (On-Site)
2 Months ago
Hasbro - Packaging Engineer

Hasbro

Hong Kong (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Visit our Careers at Intel site and discover how it is to work here. Search jobs, get to know employees and learn more about benefits at Intel:

Phoenix, Arizona, United States (On-Site)

George Town, Penang, Malaysia (On-Site)

Bengaluru, Karnataka, India (On-Site)

Penang, Malaysia (On-Site)

Penang, Malaysia (On-Site)

Santa Clara, California, United States (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Santa Clara, California, United States (On-Site)

Santa Clara, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Intel

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug