Jobs Courses Resources Companies Placements

Home >

Jobs >

Bot Automation Tester

Ethos Life

Karnataka, India (On-site)

Bot Automation Tester

3 Months ago • 2 Years + • Testing

Job Summary

Job Description

The Bot Automation Tester role at Ethos is responsible for ensuring the quality of automated customer interactions, including chatbots and automated emails. This role involves testing and optimizing automated experiences, identifying and resolving issues, and improving the overall customer experience. The ideal candidate will have experience with testing conversational interfaces, automation platforms, and a passion for customer experience. Responsibilities include testing chatbot and automation workflows, identifying and documenting bugs, collaborating with teams to improve bot flows, and monitoring performance metrics.

Must have:

2+ years of experience in testing automation or chatbots.
Experience with chatbot testing tools and automation platforms.
Strong analytical skills with attention to detail.
Excellent communication and collaboration skills.

11 skills required

11 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

performance-analysis

game-texts

quality-control

test-coverage

automated-testing

usability-testing

regression-testing

testing

user-experience-ux

data-science

Job Details

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone.

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!

About the Role
We are looking for a Bot Automation Tester to ensure the quality, accuracy, and effectiveness of our automated customer interactions. This role will be responsible for testing and optimizing automated experiences, including self-service flows, AI-powered chatbots, and automated email communications.
The ideal candidate is detail-oriented, passionate about customer experience, and skilled in testing conversational interfaces and automation platforms to deliver a flawless experience to users.

Key Responsibilities

Test and validate chatbot and automation workflows to ensure they function as intended across platforms
Identify, document, and track bugs, inconsistencies, or user experience issues in automated interactions
Collaborate with product, engineering, and CX teams to improve bot flows and resolve issues
Conduct regression testing after updates or bot improvements to ensure no disruptions
Analyze conversation logs and user feedback to identify failure points or optimization opportunities
Develop and maintain test cases, test plans, and testing documentation for automation projects
Monitor bot performance metrics and recommend improvements to enhance customer satisfaction

Qualifications

2+ years of experience in testing automation, chatbots, conversational AI, or similar customer-facing technologies
Experience with chatbot testing tools, automation platforms, or scripting for automated testing
Strong analytical skills with a meticulous attention to detail
Familiarity with customer experience and usability testing principles
Excellent communication and collaboration skills
Ability to work cross-functionally with product, engineering, and customer experience teams

#LI-A1

#LI-Onsite

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

Similar Jobs

Research Engineer Graduate (Vision AI Platform)

bytedance

Seattle, Washington, United States (On-Site)

• 6 Months ago

Technical Marketing Manager

NVIDIA

Taipei City, Taiwan (On-Site)

• 7 Months ago

Data Management and Strategy, Senior Associate

PwC

Vancouver, British Columbia, Canada (On-Site)

• 2 Months ago

Corporate Counsel

dbt Labs

United States (Remote)

• 1 Month ago

Customer Success Manager

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)

• 9 Months ago

Senior Software Engineer in Test II

Survay Monkey

Bengaluru, Karnataka, India (Hybrid)

• 1 Month ago

Native Japanese Localization Tester

Ubisoft

Chengdu, Sichuan, China (On-Site)

• 4 Months ago

Senior Tester automated test system

HCL Tech

California, United States (On-Site)

• 3 Months ago

Software Testing Engineer

ValU

El Sheikh Zayed City, Giza Governorate, Egypt (Remote)

• 1 Year ago

Development Tester Intern

Ubisoft

Taguig, Metro Manila, Philippines (On-Site)

• 2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Proposals Engineer (Applications Engineer) – Power Group

Zeeco, Inc.

Stamford, England, United Kingdom (On-Site)

• 9 Months ago

Consultant- Commercial Operations & Analytics

beghou consulting

Thousand Oaks, California, United States (Hybrid)

• 3 Months ago

Staff Engineer - AI Orchestration

Qualcomm

Bengaluru, Karnataka, India (On-Site)

• 3 Months ago

Senior Workday Analyst (Finance Functional)

Zelis

Hyderabad, Telangana, India (On-Site)

• 1 Month ago

Senior Engineer, AI Orchestration

Qualcomm

Bengaluru, Karnataka, India (On-Site)

• 3 Months ago

Senior Usability Designer – Diagnostic X-ray (DXR)

Philips

Eindhoven, North Brabant, Netherlands (On-Site)

• 2 Months ago

Analyst, CRM Data Analyst

Clearwater Analytics

Bengaluru, Karnataka, India (On-Site)

• 1 Year ago

China Game Business Project Manager Recruitment

Gravity CO

Seoul, South Korea (On-Site)

• 1 Month ago

Tech Support Specialist

Playstation

San Diego, California, United States (On-Site)

• 1 Month ago

Delivery Advisor

Tesla

Dublin, County Dublin, Ireland (On-Site)

• 6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Senior Staff / Staff Engineer Mechanical DVT

Enphase Energy

Bengaluru, Karnataka, India (On-Site)

• 5 Months ago

Deep Learning Performance Architect

NVIDIA

Hyderabad, Telangana, India (Hybrid)

• 5 Months ago

Solution Designer (Identity Access Management)

T systems

Pune, Maharashtra, India (On-Site)

• 1 Month ago

Senior Data Engineer

Toast

Bengaluru, Karnataka, India (Hybrid)

• 1 Month ago

Principal BI Engineer

Brillio

Bengaluru, Karnataka, India (Hybrid)

• 10 Months ago

Staff engineer (Baseband PHY & SoC Validation)

Marvell

Bengaluru, Karnataka, India (On-Site)

• 2 Months ago

Senior Technical Recruiter

GoTo Group

Bengaluru, Karnataka, India (On-Site)

• 9 Months ago

Senior Solutions Architect

gitlab

Mumbai, Maharashtra, India (Remote)

• 1 Month ago

Account Executive, Global Products - NAMER

Rippling

Bengaluru, Karnataka, India (Hybrid)

• 2 Months ago

Front-end Engineer

Cognite

Bengaluru, Karnataka, India (Hybrid)

• 10 Months ago

Get notifed when new similar jobs are uploaded

Testing Jobs

Mid-Senior Manual Tester

ARHS

Athens, Greece (On-Site)

• 9 Months ago

Testing Engineer (HFC)

Capgemini

Chennai, Tamil Nadu, India (On-Site)

• 3 Months ago

Senior Software Development Engineer in Test

Autodesk

Bengaluru, Karnataka, India (On-Site)

• 2 Months ago

Sr. Performance Test Engineer

Next Level Business Services

El Segundo, California, United States (On-Site)

• 10 Months ago

Dutch Games Tester

Universally Speaking

Madrid, Community Of Madrid, Spain (On-Site)

• 2 Months ago

Laser Test Engineer

Coherent corp.

Wilsonville, Oregon, United States (On-Site)

• 3 Months ago

Sr tester - embedded c, c++

HCL Tech

California, United States (On-Site)

• 3 Months ago

Experienced QA Mobile Game Tester

nord current

Warsaw, Masovian Voivodeship, Poland (On-Site)

• 6 Months ago

[INTERNSHIP] QA TESTING VR & PC GAMES

TXK Gaming

Düsseldorf, North Rhine-Westphalia, Germany (On-Site)

• 3 Years ago

Game Tester (Japanese)

yostar

Shanghai, China (On-Site)

• 2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Ethos Life

52 Active Jobs

Ethos was built to make it faster and easier to get term life insurance. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. Using predictive analytics, we are able to transform a traditionally 15-week process into a modern digital experience for our users. Ethos has raised over $400 million from Sequoia Capital, SoftBank Vision Fund 2, Accel, and Google Ventures (GV). We are scaling quickly and looking for passionate people to join us in our mission to protect the next million families!

Get notified when new jobs are added by Ethos Life

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

A global community of game builders. Helping people upskill and land jobs in the best gaming studios.

Company

Key Links

hello@outscal.com

Made in INDIA 💛💙

Bot Automation Tester

Job Summary

Job Description

11 skills required

11 skills required for this role

Job Details

Similar Jobs

Research Engineer Graduate (Vision AI Platform)

Technical Marketing Manager

Data Management and Strategy, Senior Associate

Corporate Counsel

Customer Success Manager

Senior Software Engineer in Test II

Native Japanese Localization Tester

Senior Tester automated test system

Software Testing Engineer

Development Tester Intern

Similar Skill Jobs

Proposals Engineer (Applications Engineer) – Power Group

Consultant- Commercial Operations & Analytics

Staff Engineer - AI Orchestration

Senior Workday Analyst (Finance Functional)

Senior Engineer, AI Orchestration

Senior Usability Designer – Diagnostic X-ray (DXR)

Analyst, CRM Data Analyst

China Game Business Project Manager Recruitment

Tech Support Specialist

Delivery Advisor

Jobs in Bengaluru, Karnataka, India

Senior Staff / Staff Engineer Mechanical DVT

Deep Learning Performance Architect

Solution Designer (Identity Access Management)

Senior Data Engineer

Principal BI Engineer

Staff engineer (Baseband PHY & SoC Validation)

Senior Technical Recruiter

Senior Solutions Architect

Account Executive, Global Products - NAMER

Front-end Engineer

Testing Jobs

Mid-Senior Manual Tester

Testing Engineer (HFC)

Senior Software Development Engineer in Test

Sr. Performance Test Engineer

Dutch Games Tester

Laser Test Engineer

Sr tester - embedded c, c++

Experienced QA Mobile Game Tester

[INTERNSHIP] QA TESTING VR & PC GAMES

Game Tester (Japanese)

About The Company

Software Engineer, Test

Operations Program Specialist

Senior Salesforce Business Systems Analyst

Principal Marketing Data Analyst

Principal Security Engineer

Staff Security Engineer

Senior Growth Designer

Senior Product Manager, Consumer Growth and Onboarding

Creative Lead, Copy (TV & Video)

Bioinformatics Scientist – Mortality Risk Modeling

Level Up Your Career in Game Development!