Manager, Test Lab Infrastructure
Job Description
- Bachelor or University Degree in Networking / Computer Science related field.
- Experience in telco infrastructure and theory.
- Familiar with Broadband Service Provider networks.
- Manage, motivate, oversee and work through, direct hired as well as contracted, Lab Techs and Engineers to design and setup testbeds and install equipment.
- Manage the lab help desk tickets generated and assign them to technicians.
- Ensure the adequate and timely resolution of any connectivity / network issues and the timely closing lab help desk tickets.
- Develop relations and collaborate with key stake holders in the Product Development, Testing and Cloud Services Teams to understand and access their test setups and equipment requirements.
- Prepare and present detailed report of lab activities and turn around time for tickets.
- Overall responsible for the smooth, timely and efficient operations of the lab and a clean and organized work environment.
- Position requires candidate to offer some flexibility in work schedule and be available for early / late for meetings, coordinating troubleshooting sessions, etc.
- 4 – 6 years of supervisory experience in a networking, fiber optics or similar type of field.
- Experience leading technical teams in an R & D environment.
- Comfortable managing contract workers with dotted line responsibilities.
- Project and organizational skills are a must.
- Understanding / knowledge of Juniper and Cisco and similar networking gear.
- Experience in lab design, network diagrams and rack layouts.
- Understanding of switching systems, cabling, fiber optics, VOIP.
- Excellent written and verbal communications, teamwork, and conflict resolution skills.
- Calix requires all employees based in North America who will work onsite at a Calix office, attend in-person meetings, and/or travel on behalf of Calix to be fully vaccinated.
- Eligible for a bonus.
- Benefits package (details available via link).
Calix supports the skyrocketing demand for broadband and managed services by offering world class cloud and software platforms which enable BSPs to simplify their operations, excite their subscribers and grow their value. Calix Global Lab is offering the opportunity to manage a dynamic, innovative lab where there is a need for leadership that shares a vision of coordination and cooperation within a strong technical workforce. Here you will find a place in which new ideas, significant process development and an appetite for accuracy are embraced. In this position you can bring your desire for positive contribution, your ambition for transformation and your ability to enhance work environment. Your contributions sets the scene for growth, success, and partnerships within an exciting circle of talented engineers.
As an integral part of Calix, the Plano, TX based Lab supports product development and release through best-in-class practices, a safe and productive work environment and 24 / 7 support of Product Testing Teams by our Global Team of Technicians and Engineers. Successful candidates will have a technical background, be detail driven, well organized and have excellent problem-solving abilities.
This position requires onsite presence in the Plano, TX Lab.
Responsibilities:
- Manage, motivate, oversee and work through, direct hired as well as contracted, Lab Techs and Engineers to design and setup testbeds and install equipment.
- Manage the lab help desk tickets generated and assign them to technicians.
- Ensure the adequate and timely resolution of any connectivity / network issues and the timely closing lab help desk tickets.
- Develop relations and collaborate with key stake holders in the Product Development, Testing and Cloud Services Teams to understand and access their test setups and equipment requirements.
- Prepare and present detailed report of lab activities and turn around time for tickets.
- Overall responsible for the smooth, timely and efficient operations of the lab and a clean and organized work environment.
- Position requires candidate to offer some flexibility in work schedule and be available for early / late for meetings, coordinating troubleshooting sessions, etc. Occasional travel may be required to visit labs and / or attend in-person meetings and events.
Required Qualifications and Skills:
- 4 – 6 years of supervisory experience in a networking, fiber optics or similar type of field.
- Experience leading technical teams in an R & D environment.
- Comfortable managing contract workers with dotted line responsibilities.
- Project and organizational skills are a must.
- Understanding / knowledge of Juniper and Cisco and similar networking gear.
- Experience in lab design, network diagrams and rack layouts.
- Understanding of switching systems, cabling, fiber optics, VOIP.
- Excellent written and verbal communications, teamwork, and conflict resolution skills.
- Calix requires all employees based in North America who will work onsite at a Calix office, attend in-person meetings, and/or travel on behalf of Calix to be fully vaccinated. Calix will consider requests for reasonable accommodations as required under applicable law.
Desired Skills
- Bachelor or University Degree in Networking / Computer Science related field.
- Experience in telco infrastructure and theory.
- Familiar with Broadband Service Provider networks
Location:
- This is an on-site position in Plano, TX
The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
San Francisco Bay Area:
123,100 - 209,300 USD Annual
Select US Metros and States:
107,000 - 182,000 USD Annual
Other US Locations:
96,300 - 163,800 USD Annual
As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.
