Business Development and Support Specialist

Description

Position at LeadVenture

Are you passionate about customer connection, tech-savvy, and thrive in a fast-paced environment? LeadVenture is looking for an Business Development & Support Specialist to join our ThumbStopper team in Tampa, Florida! In this role, you’ll play a key part in helping retailers connect with brand programs by guiding them through enrollment and social media integration. You'll be on the front lines engaging dealers, offering support, and ensuring smooth setup of their Facebook Business Pages through our ThumbStopper platform. If you love helping people, enjoy problem-solving, and are confident on the phone, this could be the perfect opportunity for you.

This is a full-time, in-office position located in Tampa, Florida. Employees are expected to be onsite Monday through Friday, with Wednesdays designated as a work-from-home day.

Here’s What You’ll Be Doing:

• Conduct outreach via phone and email to onboard retailers into brand social programs
• Assist retailers in enrolling and connecting their accounts, including linking Facebook Business Pages
• Ensure product tiers are correctly set and maintained
• Respond to retailer inquiries through assigned support tickets, ensuring resolution within 1 business day
• Utilize tools such as ThumbStopper Central Command, Salesforce, and HubSpot to manage retailer accounts
• Complete a minimum of 10 support tickets weekly
• Re-establish and maintain connectivity for retailers’ Facebook pages
• Collaborate with internal teams, including sales, tech, and executive leadership
• Actively participate in scheduled meetings, team conversations, and Slack communication
• Maintain a collaborative presence within team tools and systems

Key Performance Indicators:

• 150 retailer outgoing phone calls per week
• 10 retailer enrollments per day
• 10 support tickets completed weekly
• Timely resolution of Neverlink and Unlink connectivity issues

You’ll Thrive in This Role If You:

• Have 1–2 years of experience in sales, customer service, or a similar customer-facing role
• Possess strong verbal and written communication skills
• Are detail-oriented and highly organized
• Can prioritize tasks and manage time effectively under pressure
• Are coachable, adaptable, and able to work independently
• Have a proven ability to build and maintain client relationships
• Are proficient with Microsoft Office Suite, Salesforce, Salesloft, and other CRM tools
• Can meet clearly defined performance goals

Education & Experience:

• High school diploma required
• Experience with Salesforce, Salesloft, and other sales-enablement tools is a plus
• Proficiency in Microsoft Office Suite or related software

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift 10+ pounds occasionally

Who is LeadVenture?

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels, Thumbstopper, and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.

This position supports our ThumbStopper brand. ThumbStopper enables brands and their resellers to scale digital marketing through intelligent automation, helping streamline content distribution across retailer networks via social media platforms.

Equal Employment Opportunity Statement

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.