Job Description
As a Business Process Owner (BPO) – Commercial Excellence, you will be the driving force behind efficiency and effectiveness within our commercial organization. You will design, optimize, and oversee key processes such as Lead & Customer Onboarding, Account Management, and Customer Support, ensuring they align with strategic goals and deliver measurable impact on sales performance. This role involves monitoring performance, leveraging technology, enabling stakeholder alignment, and championing adoption and change management.
Good To Have:
- Experience with CRM and/or sales enablement tools
Must Have:
- Design and improve critical commercial processes like Lead & Customer Onboarding.
- Monitor and improve performance using metrics and KPIs, identifying bottlenecks.
- Drive continuous improvement by applying CRM, Contact Center, and Sales Enablement tools.
- Act as a bridge between commercial functions and IT to ensure process designs meet user needs.
- Facilitate change management and secure adoption of new ways of working.
Perks:
- A dynamic role at the heart of commercial transformation.
- Opportunity to shape processes impacting global sales performance.
- A collaborative and international work environment.
- Growth opportunities within a company valuing innovation and excellence.
Your Role
As a Business Process Owner (BPO) – Commercial Excellence, you will be the driving force behind efficiency and effectiveness within our commercial organization. You will design, optimize, and oversee key processes to ensure they are aligned with our strategic goals and deliver measurable impact on sales performance.
In this role, you will:
- Design & Optimize Processes: Shape and improve critical commercial processes such as Lead & Customer Onboarding, Account Management, and Customer Support.
- Monitor & Improve Performance: Track processes using metrics and KPIs, identify bottlenecks, and implement enhancements.
- Leverage Technology & Best Practices: Drive continuous improvement by applying CRM, Contact Center, Sales Enablement tools, and other technologies.
- Enable Stakeholder Alignment: Act as the bridge between commercial functions (sales, marketing, customer service) and IT to ensure process designs meet user needs.
- Champion Adoption & Change: Facilitate change management, secure adoption of new ways of working, and ensure adherence to commercial excellence initiatives.
Your Profile
- Strong background in process management, preferably within a commercial or customer-facing environment
- Experience with CRM and/or sales enablement tools is an asset
- Analytical mindset with the ability to translate data and KPIs into actionable improvements
- Skilled communicator, able to align diverse stakeholders and drive adoption
- Change management skills and a passion for continuous improvement
What We Offer
- A dynamic role at the heart of our commercial transformation journey
- The opportunity to shape processes that impact global sales performance
- A collaborative and international work environment
- Growth opportunities within a company that values innovation and excellence
Set alerts for new jobs by TVH
Set alerts for new jobs in Belgium
