Business Support Specialist

Position Summary:

The Business Support Specialist serves as a vital link between the Sales Team, Sales Operations and Retention Team as well as other internal departments. This role involves performing administrative and logistical duties to ensure smooth sales operations, providing exceptional customer service, and supporting the sales team in achieving their targets. The ideal candidate is highly organized, detail-oriented, and an excellent communicator who can thrive in a fast-paced, team-oriented environment.

Responsibilities:

• Onboarding: Responsible for onboarding all in region new hires within region. This includes Dynamics training, price list review, product placement and general training for other sales tools, etc.
• Sales support: Respond to inquiries via phone, email, and chat, providing product information, updating order statuses, and resolving issues for sellers such as trial key request, POC request.
• Order processing: Accurately communicate with sales teams and order management team, including rush request and orders on hold, and coordinate with logistics and order management to ensure orders process in a timely manner.
• Administrative assistance: Provide administrative support to the sales team by managing pipeline, coordinating meetings, managing daily sales report for new business, and maintaining an organized filing system.
• CRM management: Perform data entry related to sales figures, metrics, and customer information, and maintain up-to-date records in Dynamics and other sales tools. Create accounts for marketing, sales, and channel.
• Channel: Manages the Deal Registration approval process and assignment.
• Sales process support: Assist in preparing sales presentations, and quotations for prospective and existing customers.
• Cross-functional collaboration: Liaise with other internal departments, such as marketing, finance, order management, and product development, to address customer and seller needs and resolve complex issues.
• Performance tracking: Assist in monitoring sales performance indicators and tracking tools, reporting any unusual activity to supervisors.

Qualifications:

• Understands general Trend Micro processes and who to contact for assistance (Order Management, Legal, Marketing, etc.)
• 2+ years of experience in a sales, sales support, customer service, or administrative role.
• Proficiency with CRM software (e.g., Salesforce, Dynamics) and Microsoft Office Suite.
• Exceptional written and verbal communication skills.
• Strong organizational and time-management skills with the ability to multitask effectively.
• Excellent problem-solving and critical-thinking abilities.
• A positive, "can-do" attitude and the ability to work both independently and as part of a team.
• A solid understanding of the sales process and customer service best practices.

DEI Commitment:

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance
• Life insurance
• Short & Long Term Disability
• Pre-partum, maternity, parental and medical leave
• Mental Health Wellness Program
• Adoption Assistance
• Wellness Incentive
• Pet Insurance
• 401(k) with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

#LI-LO1

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.