(CAN) OMNI Customer Fulfillment Associate

4 Minutes ago • All levels • Customer Service

Job Summary

Job Description

This role involves picking and packing online grocery orders with a focus on high quality, accuracy, and adherence to safety and food hygiene standards to ensure customer satisfaction. Responsibilities include efficient order assembly, meticulous packing, quality checks, accurate documentation, space optimization, customer interaction, and safe operation of equipment.
Must have:
  • Efficiently pick and assemble orders from various temperature areas.
  • Pack orders with attention to detail, ensuring correct products and quantities.
  • Ensure products picked are of the highest quality and freshest selection.
  • Correctly document and label all orders.
  • Optimize tote fill for space efficiency while maintaining product quality.
  • Balance fulfillment responsibilities with customer interaction and service.
  • Adhere strictly to safety and food hygiene standards, maintaining a clean work area.
  • Operate material handling equipment safely and responsibly.
  • Participate in continuous improvement initiatives and demonstrate flexibility.
  • Age 16 or older.

Job Details

Position Summary...

To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.

What you'll do...

1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.

2. Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.

3. Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.

4. Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.

5. Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.

6. Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.

7. Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.

8. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

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About The Company

Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands (Sam's Club, Bonobos, Moosejaw and many more!), you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world.


We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023.


This is that place where your passions meet purpose. Join our family and build a career you’re proud of.

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