Card Operations Officer
Job Summary
Job Description
Kuda is a money app for Africans focused on making financial services accessible, affordable, and rewarding. They aim to provide Africans with a better alternative to traditional finance, offering money transfers, smart budgeting, and instant credit access through digital devices. They have raised over $90 million and are expanding globally from offices in Nigeria, South Africa, and the UK. The role involves card issuance, vendor management, and ensuring compliance with regulations.
Must have:
- Coordinate the card issuance lifecycle.
- Manage card inventory levels.
- Address card personalization and quality issues.
- Ensure adherence to regulations like PCI DSS.
- Support internal and external audits.
- Maintain vendor relationships for card production.
3 skills required
Job Details
Summary
Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.
Role Overview
We are looking for an enthusiastic Card Operations Officer to support the card issuance & vendor management processes.
Responsibilities
- Card Issuance and Management:
- Coordinate the entire lifecycle of card issuance, from receiving and processing card requests to ensuring timely production and delivery of physical cards to customers.
- Collaborate with internal teams and external card vendors to manage card inventory levels, ensuring an adequate supply of cards to meet customer demands.
- Address any issues related to card personalization, printing, and quality control to ensure that customers receive cards that meet our quality standards.
- Stay updated on the latest card production technologies and industry trends to continuously improve the card issuance process.
- Compliance and Risk Management:
- Ensure strict adherence to relevant regulations, industry standards, and card network rules such as PCI DSS.
- Support internal and external audits by providing documentation, data, and insights related to card operations and compliance efforts.
- Contribute to the development and maintenance of internal controls that mitigate operational and compliance risks associated with card operations.
- Vendor Management:
- Maintain relationships with external partners and vendors involved in card production, delivery, fraud prevention tools, and other operational aspects.
- Conduct regular vendor performance assessments, ensuring compliance with service level agreements and identifying opportunities for improvement.
- Collaborate with vendors to address any operational issues and drive continuous improvement initiatives.
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About The Company
A few years ago, a small team of people determined to transform banking launched a savings app for Nigerians. That app was the first step toward Kuda. Kuda is a full-service digital bank. Our mission is to make banking accessible, affordable and rewarding for all Africans. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round recorded in Africa, and completed Series B funding round in 2021, led by some of the world's most respected institutional investors.
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