About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

This role offers an exclusive opportunity to work on payments related initiatives with leading banks, financial and national institutions and Merchants

• Be a champ and work closely with external stakeholders including partner banks and Merchants
• Responsible for handling day to day business operations with external and internal stakeholders.
• Identifying areas of operations that require technological intervention and co-ordinating with stakeholders for implementation of technical solutions.
• Responsible for management of business reporting and any ad hoc reporting required from time to time. Proficient knowledge of Excel is a must.
• Strongly focussed on execution.
• Customer-first attitude; always on toes to lessen pain points of customers.
• Monitoring product metrics and regularly analyzing data to bring about enhancements in products as well as improvement in processes
• Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers.
• Addressing internal queries, data requirements and escalations

Requirements:

• Work experience between 1-3 years
• Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
• Strong communication skills and ability to collaborate with internal and external stakeholders
• Advanced knowledge of Excel
• Qualifications - B.Tech/MBA preferred

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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