Senior Manager - AML Policy and Governance

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

About the Team:

Join the dynamic AML Operations team, contributing to the Trust & Safety initiative aimed at enhancing the security and reliability of products. This high-impact team focuses on mitigating ML/TF risks through adept control implementation and swift actions. If you aspire to shape processes and digital tools, unravel financial transactions, and identify trends/patterns of concerns affecting millions of customers, seize the opportunity to collaborate with top-notch professionals and turn your dreams into reality with purpose and agility - this is your opportunity!

About The Role:

We are seeking a seasoned professional to join as Senior Manager – Trust & Safety, a strategic leadership role responsible for driving compliance, governance, and operational excellence across the Trust & Safety domain. The role involves leading people and processes, interpreting regulatory requirements, and designing policies that safeguard the organization’s operations in line with evolving regulatory expectations.

This position requires a strong background in AML, Sanctions, KYC, Onboarding, Fraud & Risk, Compliance Advisory, Operations Management, and Policy Formulation within Banking, NBFC, FinTech, or broader BFSI industries. If you are passionate about building frameworks that balance growth with compliance, this is the role for you.

Key Responsibilities

• Strategic Compliance & Policy Design
• Interpret and implement requirements from RBI, SEBI, IRDAI, Ministry of Finance, Ministry of Electronics & IT, and other regulatory bodies.
• Draft, review, and implement entity-level policies, frameworks, and operational guidelines for the Trust & Safety function.
• Ensure alignment of policies with both regulatory expectations and internal risk appetite.
• Regulatory Understanding & Advisory
• Stay updated on Master Directions, Circulars, Guidelines, and Notifications issued by regulators and government ministries.
• Provide proactive advisory on compliance requirements, risk implications, and operational integration.
• Review and interpret legal and regulatory terminologies to support compliance documentation and governance needs.
• Operations & Risk Management
• Collaborate with business, compliance, operations, and risk teams to embed policies and controls into day-to-day processes.
• Ensure timely and accurate regulatory reporting and maintain proper documentation standards.
• Identify gaps, design corrective actions, and improve processes to enhance operational resilience.
• People Leadership & Stakeholder Engagement
• Lead and mentor a team, fostering a culture of ownership, compliance-first mindset, and professional development.
• Collaborate with senior management, business leaders, and regulators to align strategic objectives with compliance outcomes.

Qualifications & Skills

• Education: Graduate Degree required; MBA/LLB/CA or other postgraduate qualifications preferred.
• Experience: 8–10 years of relevant experience in Compliance Advisory, Regulatory Policy, and Operations Management within BFSI/Banking/NBFC/FinTech.
• Technical Expertise:
• Hands-on experience in drafting policies, frameworks, and compliance documentation.
• Strong understanding of RBI Master Directions, SEBI guidelines, IRDAI regulations, and Ministry notifications.
• Basic familiarity with legal and regulatory terminology.
• Experience with regulatory reporting requirements.
• Leadership: Proven track record of managing teams and influencing stakeholders across functions.
• Skills: Excellent drafting, communication, analytical, and problem-solving skills with the ability to navigate complex regulatory environments.

Why Join Us?

• Take on a strategic leadership role shaping the Trust & Safety framework of a leading organization.
• Work at the intersection of compliance, operations, and innovation in a fast-paced ecosystem.
• Collaborate with industry experts and regulators, building policies that impact millions.
• Drive compliance excellence while fostering a safety-first culture across the company.

If you are a compliance leader with a passion for Trust & Safety, policy design, and regulatory strategy, we’d love to hear from you!

Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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