CCaaS Architect & Developer-Manager

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Years of Experience: Candidates with 8+ years of hands on experience

 Must Have:

• Internal & External stakeholder management

• Forecast & define project milestones/timelines

• Familiar on estimation models (Fixed Bid, T&M)

• Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design.

• In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities

• Governance & communication skills

• Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking

• Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS

• Provide effective real time demonstrations of CCaaS & AI (Bots) platforms

• Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS)

• High proficiency in defining top notch customer facing slides/presentations

• Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others

Nice to Have:

• Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service

• Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics

• Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ)

• Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc)

• Defining Business Case

Preferred skills

• Add here AND change text color to black or remove bullet and section title if not applicable

Minimum years experience required

• Add here AND change text color to black or remove bullet and section title if not applicable

Additional application instructions

• Add here AND change text color to black or remove bullet and section title if not applicable

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date