Client Manager

The Client Manager will contribute to revenue growth by assisting in the implementation of insurance solutions that meet clients’ needs, while also supporting client-facing professionals within the team.

We will count on you to:

• Works directly with the Client Executive & Vice President to provide our clients with the best possible service.
• Gathers information on exposures and operations to support preparation of submission and coverage specifications as needed
• Develops an understanding of the clients’ business priorities and risk management needs.
• Utilizes knowledge of industry, markets, and clients in assisting in preparing underwriting specifications.
• Responsible for understanding invoicing process and procedures, utilizing invoice control form, and working with Operation & Technology Team and Placement Team to ensure the invoice process is completed within the Marsh regulatory, and compliance standards, meeting the client’s service requirements in this task.
• Responsible for coaching, mentoring, and sharing knowledge with the other reps. 
• Provides quality day-to-day service on client deliverables.
• Solves problems regarding client account issues & ensures that appropriate messages are being sent from the representatives to the clients.
• Participates in client meetings and internal strategy meetings.
• Provides necessary information to operations to create account information in databases and updates information as needed.
• Completes first check of policy and advises CM of differences/issues.
• Viewed as the back up or support for the Client Executive or Vice President for Ongoing Client Service issues.
• Tracks and close for monies due until received from clients.
• Key liaison/role for process and activities supported by Centralized Services, e.g. O&T, Placement, Certificates of Insurance, including the utilization of other related tools, systems and templates
• Communicates with International network on administration of global programs as needed.
• Understands and complies with Marsh Compliance and Transparency Standards
• Performs other related duties as required and assigned.

What you need to have:

• Minimum a Bachelor’s degree.
• At least two years of supervisory experience in a related field.
• Proven ability to handle multiple responsibilities and projects with a high degree of detail and organisation.

What makes you stand out:

• Experience in the insurance industry, particularly in client management or risk assessment.
• Demonstrated ability to solve complex client account issues and ensure effective communication.
• Familiarity with Marsh Compliance and Transparency Standards.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.