Collections Representative

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Role

The Collections Representative performs activities involving the collection of accounts that are delinquent. Analyze account status and determine appropriate action while embodying Iron Mountain’s core values, performance and productivity standards. Partner closely with internal stakeholders to resolve any customer service issues trends through proactive interactions.

What We Offer

• A culture of belonging where you are encouraged to use your voice.
• The opportunity to make a significant impact within an ever-evolving global organization.
• Total Rewards to support your career and well-being.
• Global connectivity with over 26,000 colleagues across 60 countries.
• Flexibility and a supportive work environment.

RESPONSIBILITIES :

• Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management
• Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.
• Ability to identify issues causing delay in payment
• Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect and resolve issue
• Maintain working partnership with District, Area, Division and Corporate teams
• When necessary escalate collection issues to Supervisor and/or Director
• Gain a comprehensive understanding of various Collections systems
• Knowledge and adherence to Iron Mountain policy and procedures – department and company standards
• Perform Collections Department projects as directed by management.
• Challenge yourself to raise the bar for excellence in customer service and collections.

REQUIREMENTS :

• High School Diploma / GED (or higher).
• Willingness to learn.
• Thrive as a team player in a fast paced environment.
• Excellent communication skills – both verbally and written.
• Detail-oriented.
• Intermediate level ability with commonly used software; Microsoft Excel, Outlook, Word and Internet Browsers.
• Strong typing skills.
• Problem-solving skills which require exercising independent judgment
• Clear Criminal reference check.
• Previous call center / Collections experience is NOT required, but is considered an asset.

Join us at the Iron Mountain where culture and values are practiced and respected every day!

Category: Finance