Archive Assistant

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

JOB SUMMARY

Responsible for researching and verifying documents requested or sent to the company. Processing documentation, sanitizing, organizing in alphabetical or numerical order, registering incoming and outgoing boxes according to established company procedures. Providing customer service by phone in some departments.

MAIN RESPONSIBILITIES

1. Control the entry and exit of research requests received via customer emails, internal system, or customer system;

2. Register and search document data in a specific system or customer-provided spreadsheets, when incomplete, as guided by the manager;

3. Verify and research physical documents, images, or customer copies, according to received requests;

4. Forward documents requested by clients to the routing area, so that they are delivered to the requested location, as well as returning documents received with discrepancies identified in the system;

5. Search and locate document boxes, following instructions or address indications (corridors, shelves, levels, etc.) established by current procedures or instructions given by the superior. After research, return these volumes to their initial location;

6. Fill out daily activity reports (OPLOG form), according to IMB models and procedures, for individual and department production evaluation and control;

7. When there are no direct duties, assist other departments and perform related tasks as requested by the immediate manager.

8. Update spreadsheets with necessary controls, as determined by the client or manager, as well as entering data into the internal system or specific client system;

Exclusive activity for GAA (Active Archive Storage), Archive Organization (O.A), Research, and Exclusive Site (as per contract) sectors:

9. Attend to clients by phone for document requests and provide support for web queries when requested;

10. Receive and verify physical documents received via client mailbag and update the system with receipt confirmation.

Exclusive activity for the Archive Organization (O.A) sector:

11. Provide external service to clients or other company units, performing tasks of verification, preparation, and organization of documents for storage, whenever necessary.

REQUIRED EDUCATION

Complete High School.

DESIRABLE TECHNICAL KNOWLEDGE

Office Suite, document organization, customer service.

REQUIRED COMPETENCIES

Concentrated attention, agility, proactivity, work organization, and teamwork.